Manager, IT Data Operations Specialist : Global IT - Job ID: 1978

Ascendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare Disease and Oncology.

Here at Ascendis, we pride ourselves on exceptional science, visionary leadership, and skilled and passionate colleagues.

Guided by our core values of Patients, Science, and Passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs.

Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills.

Role Summary

The Data Operations Specialist is responsible for supporting day-to-day data operations, issue triage, and vendor coordination across commercial, medical, and patient services data platforms. This role serves as a key liaison between business stakeholders, internal IT teams, and external vendors to ensure data issues are identified, investigated, documented, and resolved efficiently.

Let’s get specific on what the duties are:

Data Issue Management & Vendor Coordination

Act as the primary point of contact for identifying, documenting, and tracking data-related issues

Create detailed tickets and work directly with external vendors (e.g., IQVIA, Veeva Systems) to troubleshoot and resolve data discrepancies

Coordinate testing and validation of vendor-delivered fixes to ensure issues are fully resolved before closure

Maintain clear documentation of issues, root causes, and resolutions

Data Investigation & Root Cause Analysis

Partner with internal stakeholders to investigate data questions and anomalies across systems

Perform deep-dive analysis across multiple platforms (CRM, data warehouse, vendor feeds) to identify root causes

Collaborate with internal IT teams to trace data flow issues across integrations (e.g., SFTP, APIs)

Escalate and route issues appropriately based on findings

Ad Hoc Reporting & Data Support

Pull and analyze ad hoc data requests to support business questions

Validate data accuracy and reconcile discrepancies across sources

Support reporting tools such as Tableau or Power BI

Stakeholder Engagement

Serve as a bridge between business teams (Commercial, Medical, Patient Services) and technical teams

Translate business questions into structured data investigations

Provide clear communication on issue status, timelines, and resolutions

Data Quality & Continuous Improvement

Identify recurring data issues and recommend process improvements

Support data quality monitoring and governance efforts

Contribute to documentation of data flows, business rules, and standard operating procedures