General Manager Colerain Township

General Manager – Dispensary

Reports To: Regional Director of Retail Operations / Ownership

Location: The Garden Dispensary

Employment Type: Full-Time, Exempt Salaried Position

Position Summary

The General Manager is responsible for the overall leadership, compliance, operational execution,

financial performance, and team development of a licensed Ohio cannabis dispensary. This position

serves as the senior leader of the dispensary and is accountable for driving sales growth, delivering

exceptional customer experiences, maintaining regulatory compliance, and developing a high-performing

team culture.

The General Manager oversees all aspects of daily operations, including staffing, inventory management,

financial controls, customer service, facility maintenance, security, and compliance with Ohio Division of

Cannabis Control (DCC) regulations. The role requires a strategic leader who can balance operational

excellence with employee development while achieving company performance goals.

Essential Duties & Responsibilities

Leadership & Team Development

• Provide leadership and direction for all dispensary employees, including Assistant General

Managers, Inventory Managers, Supervisors, Receptionists, and Dispensary Agents.

• Recruit, hire, onboard, train, coach, and develop team members to support operational success

and succession planning.

• Conduct regular performance evaluations, coaching conversations, and corrective action

processes when necessary.

• Foster a culture of accountability, teamwork, customer service excellence, and continuous

improvement.

• Lead weekly management meetings, team huddles, and ongoing employee development

initiatives.

• Create and execute development plans for emerging leaders within the organization.
• Promote employee engagement, retention, recognition, and professional growth opportunities.
• Resolve employee concerns and workplace conflicts professionally and consistently.

Operations Management

• Direct all daily dispensary operations to ensure efficient and compliant workflows.
• Establish staffing plans and schedules that align with business demands while maintaining labor

budget targets.

• Monitor store performance and implement operational improvements to increase productivity and

customer satisfaction.

• Ensure all technology systems, including POS, inventory management, surveillance, and

scheduling platforms, function properly.

• Maintain company standards for cleanliness, merchandising, organization, and facility

appearance.

• Oversee drive-thru operations, curbside services, online order fulfillment, and in-store customer

flow.

• Manage vendor relationships and coordinate facility repairs, maintenance, and operational

services.

Compliance & Regulatory Oversight

• Ensure full compliance with all Ohio Division of Cannabis Control (DCC) regulations, Ohio

Administrative Code requirements, and company policies.

• Maintain inspection readiness and serve as the primary point of contact during regulatory audits

and inspections.

• Monitor changes in state regulations and implement operational updates as required.
• Ensure proper execution of customer verification, product dispensing, record retention, and

reporting requirements.

• Oversee security procedures, access controls, surveillance systems, incident reporting, and

emergency response protocols.

• Verify all required state, local, and company audits are completed accurately and on schedule.
• Ensure all employees maintain required licensing, certifications, and continuing education

requirements.

Inventory & Product Management

• Maintain oversight of all inventory management processes, including receiving, storage, transfers,

cycle counts, and audits.

• Ensure inventory discrepancies are investigated, documented, and resolved promptly.
• Oversee quarantine inventory procedures and product destruction processes in accordance with

state regulations.

• Ensure accurate inventory reconciliation between METRC, POS systems, and physical inventory.
• Monitor product assortment, stock levels, and ordering practices to maximize sales opportunities

and minimize out-of-stock conditions.

• Review inventory reports and partner with purchasing teams to optimize product availability and

category performance.

Financial Management & Profitability

• Manage dispensary financial performance and accountability for revenue growth, profitability,

labor management, and operational expenses.

• Analyze sales trends, labor metrics, and financial reports to identify opportunities for

improvement.

• Develop action plans to achieve company sales goals and operational targets.
• Oversee cash handling procedures, daily deposits, reconciliations, and financial controls.
• Investigate cash variances and implement corrective actions when necessary.
• Ensure pricing accuracy, promotional execution, and inventory valuation standards are

maintained.

• Participate in monthly business reviews and forecasting activities.

Customer Experience & Sales Perf…