General / Office Manager

Honey Skincare Studio | Arlington, VA

Full-Time | In-Person**

Salary Range: $70,000–$90,000+ based on experience

We are looking for a polished, dependable, experienced leader who is excited to help Honey Skincare Studio continue to grow while maintaining exceptional client care, strong operational systems, provider and front office alignment, and a professional, high-performing team.

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Honey Skincare Studio is a fast-growing boutique medical aesthetics studio located in Arlington, Virginia. We specialize in corrective skincare, laser treatments, injectables, membership-based care, and elevated client experiences. As our studio continues to grow, we are seeking an experienced, highly organized, and people-focused General Manager to help lead our daily operations, strengthen our systems, and support our team.

This role is ideal for a polished and proactive leader who thrives in a client-facing environment and understands the importance of both operational structure and exceptional hospitality. The General Manager will play a key role in overseeing front office operations, provider team functioning, internal processes, team training, accountability, quality control, and the overall client experience.

The right candidate will be comfortable being present and visible within the studio, including at the front office and throughout the treatment flow, to maintain quality control, support the team in real time, and ensure that our systems, service standards, and client communication expectations are being followed consistently.

The General Manager will work closely alongside the Director of Operations, VP of Marketing, Marketing Manager, and Owner of Honey Skincare Studio to support smooth day-to-day operations, strong internal communication, consistent execution of company initiatives, and continued business growth.

We are looking for someone with strong leadership instincts, excellent communication skills, and a proven ability to manage people, processes, and performance in a fast-paced, customer-service-driven environment. This person will help ensure that every client interaction reflects the professionalism, warmth, and attention to detail that Honey is known for.

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***ONLY APPLICANTS WHO COMPLETE OUR ONLINE JOB APPLICATION FORM WILL BE CONSIDERED.***

Please copy and paste the link below into your browser and thoughtfully complete the brief questionnaire:

https://honeyskincarestudio.com/job-application/

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Position Overview

The General Manager will oversee day-to-day studio operations with a strong emphasis on front office leadership, provider team coordination, operational systems, process implementation, team training, quality control, and client experience.

This is a hands-on leadership position. The ideal candidate is not someone who only manages from behind the scenes, but someone who is comfortable being present in the studio, observing daily workflow, supporting the front office team, overseeing provider team functioning, identifying areas for improvement, and ensuring that operational standards are consistently met.

The General Manager will serve as a key leadership support by helping ensure that company policies, systems, procedures, communication standards, service standards, and client care expectations are being followed across both the front office and provider teams. The right candidate should be able to lead with warmth while also holding clear standards around accountability, consistency, professionalism, and team performance.

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Key Responsibilities

A) Front Office Leadership & Client Experience

• Support and oversee the daily function and performance of the front office team.
• Maintain a visible presence at the front office and throughout the studio to support quality control, team alignment, schedule flow, and an elevated client experience.
• Ensure the front desk operates with professionalism, warmth, accuracy, and efficiency.
• Monitor client flow, scheduling accuracy, check-in/check-out, billing inquiries, rebooking, membership support, and client communication.
• Ensure all client communication reflects the tone, standards, and professionalism of Honey Skincare Studio.
• Handle escalated client concerns with professionalism, discretion, and sound judgment.
• Review guest feedback and partner with leadership to implement improvements when needed.
• Support the team in promoting memberships, packages, treatment plans, retail products, and rebooking opportunities in a way that feels natural, ethical, and client-centered.

B) Provider Team Oversight & Studio Flow

• Oversee provider team functioning, communication, schedule flow, and adherence to studio standards.
• Help ensure providers are aligned with company policies, service standards, client communication expectations, and daily operational priorities.
• Support smooth coordination between the front office and provider teams to ensure a seamless client experience.
• Monitor appointment flow, room…