Associate Payment Operations Analyst

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

✨ Let’s give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

The Payment Operations team is part of the broader Payments Strategic Partnerships Team and ensures payments are processed securely, accurately, and timely, while balancing customer experience, growth, and compliance. As a Payment Operations Analyst, Assoc, you will play a key role in supporting both payment operations and legal operations workflows that protect BILL, our customers, and our partners. This role is responsible for executing high-accuracy operational processes, including payment exception handling and legal request processing such as liens, garnishments, bankruptcies, subpoenas, data pulls, and other legal inquiries. You will work both independently and cross-functionally with Legal, Compliance, Risk, Support, and Operations teams to ensure requests are handled within service levels, in accordance with policy, and with strong attention to detail.

We’d love to chat if you have:

Process and manage legal operations workflows including liens, garnishments, bankruptcies, subpoenas, levies, data pulls, and other legal inquiries in accordance with internal procedures and regulatory requirements

Review, validate, and complete payment and legal requests with a high degree of accuracy, ensuring appropriate documentation, tracking, and timely resolution

Partner with Legal, Compliance, Risk, Support, and other cross-functional teams to research requests, resolve exceptions, and support escalations

Maintain detailed case records, audit trails, and supporting documentation for legal and operational activities

Investigate payment exceptions and account-related issues, identify root causes, and take action to resolve or escalate them appropriately

Monitor queues and service levels to ensure time-sensitive legal requests and payment operations tasks are completed within required deadlines

Perform data pulls and account research to support internal reviews, external requests, audits, and reporting needs

Ability to exercise sound judgment when handling sensitive customer and legal matters

Identify process gaps and recommend improvements that increase control, efficiency, accuracy, and scalability across payment and legal operations workflows

Availability for flexible work hours, including early mornings and late evenings

Preferred: Experience in payments, legal operations, financial services operations, or back-office support functions

Preferred: Familiarity with processing liens, garnishments, bankruptcy notifications, subpoenas, legal holds, or similar request types

Preferred: Experience with Google Workspace (formerly G Suite) and/or Microsoft Office

Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending health savings account, paid holidays, paid time off, and other company benefits.

Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County

$26.49 $31.49 USD

Zone 2- CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts

$23.85 $28.37 USD

Zone 3 -Utah (includes Utah office), Houston TX, Florida, North Carolina

$22.55 $26.78 USD

What’s in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the …