Service Receptionist

Fiesta Subaru of Albuquerque is looking for an individual with excellent customer service skills and a winning attitude to join our impressive team in the important and supportive role of Service Receptionist.

We are looking for someone who displays sincere and genuine customer service skills, can manage their time effectively, and multitask in a fast-paced environment.

At Fiesta, we value our employees and acknowledge the hard work and amazing customer service they bring to the company every day. Without happy employees, we wouldn’t have happy customers and Fiesta Subaru is dedicated to being both a top employer and top automotive dealership in Albuquerque!

What We Offer:

• $12-$15 DOE
• Paid vacation
• Discounts on products and services
• Wellness benefits
• Flexible Work Schedule
• Growth Opportunities
• Long-term job security
• Understanding and compassionate dealership management

Responsibilities:

• Greet all customers with friendly, professional, and enthusiastic energy
• Answer incoming calls while providing excellent customer service and direct customer to the proper department as needed.
• Conduct customer follow-ups in a timely manner
• Handle customer complaints diplomatically and refer complaints to the appropriate individual for resolution
• Operate multi-line telephone system
• Scan paperwork into web based storage systems
• Familiarize yourself with department personnel, structures, and internal procedures for assisting customers efficiently
• Perform additional clerical duties as needed, such as filing

Qualifications:

• Previous automotive office/reception experience preferred
• Ability to operate multi-line phone system, scanner, fax, etc.
• Knowledge of Microsoft Office suite is a plus
• Basic math skills
• Punctual
• Strong attention to detail
• Excellent interpersonal communication and customer service skills
• Professional, well-groomed appearance
• Available to work flexible hours on weeknights & weekends
• Clean driving record and valid driver’s license
• Willing to submit to pre-employment drug screening and background check

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Required)

Work Location: In person