Senior Business Consultant - Technical Lead (Student)

The Senior Business Consultant - Technical Lead (Student) will provide technical leadership, training, process improvement, and consulting for Professional Services employees in the Student module area as well as provide technical and functional consulting/problem resolution for Jenzabar One clients.

This position requires a solid understanding of the Professional Services’ processes and procedures, a solid understanding of Student Information Systems (particularly in Admissions, Registration, Advising, and Student Life), and a general understanding of higher education regulations, requirements and policies associated with key student-based offices. The area of expertise required is Student, though work is not limited to that specific module area.

The Consultant must be proactive, self-starting, professional and able to do some travel.  This position requires the ability to manage individual relationships and will also work in conjunction with all other levels of Business Consultants and Professional Services leadership.

Essential Tasks

Perform deep-dive analyses to resolve Student-related issues (e.g. repeats, advising trees, ARCs, etc.)

Detail oriented with excellent organizational skills

Perform assigned project tasks with minimal supervision

Follow established methodology to meet project deliverables for all assigned tasks

Works proactively and cooperatively in a team environment to accomplish project deliverables within defined schedule

Communicate information clearly, accurately and timely to project team members

Work with Professional Services and Project Management Office to provide resolution and support for complex issues

Provide coaching and technical training in data validation, reporting, and how data flows through the student and finance modules as well as other areas as appropriate

Maintain and share a repository of process and training documentation

Gaining a sound understanding and knowledge of the customer's requirements and capabilities and recommending best practices

Understanding the customer business processes related to the solution

Must have excellent follow-up skills, provide detailed documentation, and be able to work effectively and independently

Strong problem-solving skills

Excellent written and verbal communication skills

Stay abreast with business trends and technologies

Collaborate with Project Manager in executing assigned projects

Develop estimates based on the customization specifications

Recognize potential solutions to a business problem to ensure the best alternative is selected for the client within project scope

Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate.

Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight.

Other duties as assigned by management

Skills and Experience

BS, BA Degree or equivalent experience

5+ years’ experience (at least 4 years must be in Higher Education).

Experience with Jenzabar’s J1 Student Information System/ERP, with identifiable experience with Student area such as Admissions, Registrar, Advising, and Student Life

Experience across a range of higher end functions or offices

Advanced SQL programming skills

Ability to work effectively and thrive in a fast paced/high stress environment

Prior training delivery experience desired

Comfort level with evolving and ever-changing technology

Ability to translate technical complex concepts to functional end users

Software troubleshooting skills required

Excellent written and oral communication skills. Proven effective listening skills.

Demonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online/webcast training

Excellent written and oral communication skills

Excellent presentation and training skills

Proven effective listening skills

Must possess the ability to communicate well with others, ability to work in a team environment

Experience with Database tools and trouble-shooting skills

The pay range for this position is $65,000-$78,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.