Account Manager

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com .

SJR is an award-winning content consultancy. We believe in the power of transformative content and have an unparalleled group of people with uncommon talents who do content marketing differently. We combine journalistic rigor with creative intelligence, then amplify with technology to sharpen the conversation, decode complexity, transfer knowledge, and build trust.

We hire passionate innovators, disruptors and content marketers to join us on our mission to create best-in-class brand storytelling. We strategize and create for the world’s best and biggest brands. Because they have such an impact on society, we have a big impact, too.

What we’re looking for

Group SJR is currently seeking an Account Manager to support the Client Services team in meeting their objectives and delivering the highest quality client experience. Our Account Managers are executional strategists, equal parts client counselor, content manager, project manager, problem solver and operations manager. They are the day-to-day client contact, run account operations and deliver programs that address clients’ specific business challenges on time and on budget.

The Account Manager role is critical to delivering solutions that meet and exceed client expectations. In making it all happen, they will liaise with clients, in-house teams, and external partners to maintain an organized workflow from original concepts through to production, approval, launch and measurement. They have the trust of their team and the trust of their client to manage tight deadlines and prioritize work on our valuable accounts.

They understand how to provide constructive feedback in the client’s voice on creative products, how to position outputs for success with clients and how to ensure client feedback is reflected in all final products. Their ambitious personality and methodical approach drive results by action and attention to detail.

As the hub of our client services engine, the Account Manager is an experienced doer who rolls up their sleeves to uphold the highest standards and sets the tone for the overall experience of working with SJR.

Responsibilities

Account Management

Runs day-to-day client operations, including all communication and account administration:

Is the key client contact on matters ranging from approach, strategy, timing, deliverables, issues, budgets, and new opportunities with support from client lead.

Writes timely emails, picks up the phone , is proactive about in-person meetings, assists with presentations, sends reports and agendas, etc.

Managing project timelines and communicating deadlines and deliverables, working up and down within the team to ensure expectations are met.

Demonstrates strategic thinking by keeping abreast of client’s business, industry, audience and competitive environment to build a comprehensive understanding of the inputs that affect their business; keeps the internal team apprised of new developments

Demonstrates problem-solving skills when dealing with client requests and issues; escalates as necessary and creates transparency around health of the relationship

Leads presentations with clients, whether on concepts, a content strategy, a budget, etc.

Supports SJR client lead with invoicing and payment collection, drafts MSAs and compliance with SOWs; maintains revenue forecasts, budgeting, vendor setup and budget management and reconciliation

Establish good relationships and communications across the agency and with partners

Creative + Editorial

Organizes and runs creative ideation and …