Danish Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Danish Speaking Fitbit Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting top multilingual talent with world-class employers across a wide range of industries. We specialize in placing Danish-speaking professionals and other language specialists into rewarding, career-defining roles throughout Europe and beyond. At Mercier Consultancy Group, we are committed to delivering a seamless, supportive, and premium recruitment experience from first contact to successful placement.

Job Overview

We are currently seeking a motivated and customer-focused Danish Speaking Fitbit Customer Support Specialist to join our growing team on-site in Sofia, Bulgaria. This exciting opportunity places you at the heart of the Fitness & Wellness industry, where you will serve as the primary point of contact for Danish-speaking customers who rely on their Fitbit wearable technology to support their health, fitness, and wellness journeys. If you are passionate about fitness and wellness, thrive in a dynamic support environment, and are looking for Danish-speaking jobs that offer genuine career growth, this Danish Speaking Fitbit Customer Support Specialist position in Bulgaria is the perfect next step for you.

Key Responsibilities

Deliver outstanding customer support to Danish-speaking Fitbit users via phone, email, and live chat, resolving product and service queries with professionalism and empathy.

Assist customers with Fitbit device setup, synchronisation, app functionality, and account management to ensure a seamless fitness and wellness experience.

Troubleshoot technical issues related to Fitbit wearables, including hardware concerns, software updates, and connectivity problems with fitness tracking platforms.

Educate Danish-speaking customers on Fitbit's full range of health and wellness features, including heart rate monitoring, sleep tracking, activity goals, and nutrition logging.

Process warranty claims, product replacements, and escalate complex technical issues to the appropriate internal teams in a timely manner.

Maintain accurate and detailed records of all customer interactions and resolutions within the CRM system, adhering to established quality and compliance standards.

Proactively identify trends in customer feedback and communicate insights to team leaders to help improve the overall Fitness & Wellness customer support experience.

Collaborate with colleagues and supervisors to consistently meet or exceed key performance indicators, contributing to a positive and high-performing team culture.