IT Engineer

About Virtru:

While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.

We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it.

Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up.

Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise.

About Virtru:

While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.

We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it.

Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up.

Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise.

Compensation: $130,000 - $150,000/year

Team Position Details:

Virtru is looking for an IT Engineer to manage the day-to-day IT requests of our employees remotely.

The IT Engineer will partner with other teams regularly, including the People organization, Security, Engineering, and Finance. As Virtru grows, so too will the size and scope of the applications and processes you own. Be prepared to roll up your sleeves and get work done, but also to think critically about how best to scale IT resources and applications.

As an IT Engineer, your responsibilities will include:

Provide support across multiple time-zones for geographically distributed end-users responding to tickets, incoming calls, direct messages, and e-mails to troubleshoot and resolve issues

Escalate unresolved issues to appropriate internal teams (e.g. engineering, security)

Acquire, provision, and manage endpoint and hardware inventory and lifecycle

Provision and de-provision employee identity and access

Troubleshoot local and cloud based application issues

Create and improve technical documentation for internal systems, procedures, and end-user solutions

Perform audits of permissions and access across IT systems

Partner with Security to meet compliance standards, including SOC 2, FedRAMP, and PCI

Communicate with stakeholders, plan, lead, and execute on scheduled timelines for cross-departmental projects and departmental objectives

Maintenance of network and related systems

Identifying opportunities for automation - driving development and implementation in partnership with a project manager and stakeholders

Skills that will help you thrive in this role:

Minimum 4 years of IT support

A passion for helping others and working directly with people

Experience in a distributed company

Experience supporting and deploying macOS, iPadOS, and Windows systems in a business environment

MDM experience required

Familiarity with application packaging and deployment

Experience with a variety of virtualization methods and systems

Experience working with identity management and single sign on services

Experience with Google Workspaces, Slack, Atlassian Suite, Github, and similar applications and suites

Intermediate network hardware and software management and troubleshooting

Proficiency with scripting languages (shell and/or Python)

Familiarity with configuration management software like Terraform

Excellent verbal and written communication skills; ability to communicate technical information to non-technical users easily

Enthusiastic about creating and documenting processes and solutions

Demonstrated ability to anticipate the implications and consequences of situations and take appropr…