IT Support Level 3

We are seeking an experienced IT Support Level 3 professional to join a U.S.-based organization providing advanced technical support and infrastructure management services. This role is ideal for someone with strong troubleshooting expertise, cloud administration experience, and a passion for delivering outstanding customer service while supporting complex IT environments.

Duties / Tasks to Perform

Install, configure, and maintain Microsoft 365, Google Workspace, and Amazon AWS environments.

Install, configure, and maintain Windows Server and other server platforms.

Develop and maintain automation scripts using programming languages to streamline IT operations.

Analyze and compare IT solutions to recommend the best technologies for customer environments.

Optimize and scale hardware and software infrastructure.

Install, configure, and maintain email services, DNS, and related network services.

Deploy, configure, and manage antivirus, firewall, VPN, and security solutions, including platforms such as Cisco Meraki, Sophos, SentinelOne, and Todyl.

Install, configure, and maintain remote access and remote management solutions such as ConnectWise and Datto.

Administer backup and virtualization platforms, including Datto, MSP360, NinjaOne, and similar technologies.

Create and maintain technical documentation and knowledge base articles using documentation platforms.

Install, configure, and manage ticketing systems such as Autotask, Syncro, and ConnectWise.

Deliver exceptional customer service while resolving technical issues efficiently.

Continuously evaluate and improve existing systems, applications, and IT services.