IT Support Engineer (Tier 2) - NJ

CubX Inc. is a fast-growing managed service provider (MSP) dedicated to delivering modern, secure IT solutions and exceptional support to business clients. With a cloud-first approach and a strong emphasis on client relationships, CubX Inc. empowers organizations to achieve their technology goals while maintaining robust security and operational efficiency.

As a Help Desk Technician II, you will play a critical role in supporting clients' IT environments, resolving complex technical issues, and ensuring seamless operations across a variety of platforms and services. You will be part of a collaborative team that values innovation, proactive problem-solving, and continuous learning.

Key responsibilities include:

Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android)

Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive

Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware

Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking, resource management)

Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates

Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation

Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments

Participate in occasional after-hours/on-call support and provide client training on IT best practices and security

Proactively identify and remediate potential issues while building and maintaining positive client relationships