IT Systems Administrator

About Us

Connected International, Inc. (Connected Cannabis Co.) is a leading vertically integrated cannabis company based in Sacramento and operating in California, Arizona, and Florida. With over 11 years experience, Connected specializes in breeding, growing, manufacturing, and distributing top-shelf cannabis through its state-of-the-art facilities and proprietary genetics.

With over 250 employees across the United States, Connected maintains a strong presence in the industry across multiple markets. The company has recently expanded into Arizona and Florida with ambitious national expansion plans underway. Connected's mission has always been to breed, grow, and sell the best cannabis in the world, setting high standards for its products, people, and partners wherever we go.

About the Job

Connected International is seeking a hands-on IT Support Administrator to own the technology operations across our Sacramento HQ and growing network of retail and operational sites throughout California, Arizona, and Florida. This role is the single point of accountability for all IT infrastructure, hardware, software, and user lifecycle management across the company. The ideal candidate is self-directed, technically versatile, and available outside of standard business hours to keep a multi-site operation running without interruption. If you thrive in fast-paced environments where priorities shift, problems need solving on the spot, and no two days look the same, this role is for you.

What You Will Do

Hardware Device Management:

Manage, maintain, and audit all laptops, desktops, iPads, and tablets across the organization

Troubleshoot and resolve hardware issues across all company sites, coordinating repairs and replacements as needed

Oversee laptop procurement, configuration, deployment, and equipment return processes

Maintain physical servers and smart safes to ensure optimal performance and security

Conduct regular equipment audits and maintain accurate asset inventory

Network Infrastructure:

Support configuration and maintenance of network infrastructure across all internet and server locations

Troubleshoot network connectivity issues and ensure consistent, optimal performance at all sites

Configure and support VPN and remote access solutions; assist users encountering VPN issues

Monitor network performance and implement proactive optimizations

Implement and maintain security measures to protect against internal and external threats

User Lifecycle Management:

Manage end-to-end IT onboarding and offboarding for all employees, including provisioning and deprovisioning access across all platforms

Administer user accounts across all software platforms without automated SSO or HRIS integration, ensuring timely access changes upon hire and termination

Enforce password policies and security compliance standards across all systems

Assist users with account access issues, password resets, and software troubleshooting

Software Account Administration:

Administer all software accounts; Google Workspace accounts, Apple IDs, Microsoft accounts, and Adobe accounts

Manage Google Voice numbers across business operations

Administer carrier and service accounts including Comcast, T-Mobile, Apple, Google, Adobe, and Microsoft

Track and manage software licenses, renewals, and access across the full software portfolio

Identify opportunities to consolidate or streamline software spend and access management

IT Partner Vendor Management:

Coordinate with vendors for IT services, equipment procurement, and ongoing support

Serve as primary liaison to the company's external IT hardware procurement partner

Manage vendor relationships, evaluate service quality, and escalate issues as appropriate

Jira Ticketing Documentation:

Administer the Jira Service Management ticketing system, managing IT support requests, onboarding/offboarding workflows, credit memos, delivery and cash pickup logs, and product/strain management forms

Maintain accurate, up-to-date documentation of IT processes, configurations, and procedures

Track and report on open tickets, resolution times, and recurring issues

Security Compliance:

Implement and maintain security protocols to protect IT assets, user data, and system integrity

Ensure IT infrastructure and operations comply with applicable industry standards and internal policies

Monitor for security vulnerabilities and coordinate remediation efforts

General IT Support:

Provide responsive general IT support to end users across all departments and locations

Assist with software installation, updates, and troubleshooting

Drive to various company sites as needed and be flexible beyond standard business hours.

What We Are Looking For

Bachelor's degree in a related field plus 3+ years of relevant IT experience, or high school diploma/GED plus 5+ years of equivalent experience

Demonstrated experience managing Google Workspace and Microsoft 365 environments at scale

Hands-on experienc…