Director of MRO and PD Services

About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

Impact In This Role

The Director of MRO and PD Services is a strategic commercial leader responsible for growing the company’s Maintenance, Repair Operations (MRO) and Product Development (PD) Services portfolio. This role combines operational expertise with business development acumen - driving service revenue, deepening customer partnerships, and delivering high-impact technical solutions that strengthen long-term value creation.

You will report to the Vice President Sales and Business Development.

What You’ll Be Doing

Commercial Growth Strategy

Own the strategy and P L for MRO and PD Services, driving sustainable growth, margin expansion, and customer loyalty

Identify new business opportunities within existing accounts and emerging markets; develop service-based revenue streams that complement core product sales

Partner with Sales, Marketing, and Product teams to build and position MRO and PD offerings as key differentiators in the market

Develop go-to-market strategies, pricing models, and value propositions that align with customer needs and profitability goals

Customer Market Leadership

Serve as the executive sponsor for key enterprise accounts, ensuring alignment between service delivery, innovation, and business outcomes

Translate customer feedback and market insights into actionable improvements and new service concepts

Strengthen strategic relationships with OEMs, distributors, and technology partners to enhance service scope and competitiveness

Operational Execution

Lead high-performing teams across MRO and PD functions to deliver reliable, efficient, and innovative service solutions

Implement scalable processes for service delivery, project execution, and lifecycle support

Ensure best-in-class quality, responsiveness, and uptime through continuous improvement and digital enablement

Leadership Culture

Build, mentor, and empower a results-driven organization focused on accountability, agility, and customer value

Champion a growth mindset across the team—balancing technical depth with commercial excellence

Collaborate cross-functionally to ensure tight alignment between commercial, operational, and engineering functions

Desired Traits

Bachelor’s degree in Engineering, Business, or related field; MBA preferred

10+ years of experience in commercial leadership within manufacturing, industrial services, or B2B technology environments

Proven success in growing service-based revenue and leading P L responsibility

Deep understanding of MRO operations, product development services, and customer lifecycle management

Strong financial and analytical skills with experience in pricing, forecasting, and business modeling

Excellent relationship management, negotiation, and executive communication skills

MRO and PD service revenue growth and profitability

Customer retention and satisfaction scores

Cross-sell and attach rate of services to core product sales

Operational efficiency and project delivery timelines

Employee engagement and leadership effectiveness

Perks and Benefits

Competitive medical, dental, and vision insurance

401K plan

Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness

Annual Education stipend

Parental leave programs

Paid volunteer days

Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need

And much, much more!

Fictiv is continuing to expand our remote US workforce. Applicants from the following states are eligible to apply:

Arizona (AZ), California (CA), District of Columbia, (DC), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Iowa (IA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), North Carolina (NC), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Oregon (OR), South Carolina (SC), Texas (TX), Tennessee (TN), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)

Salary Range: $175,000 to $190,000 per year

Interested in learning more? We look forward to hearing from you soon.

We’re actively seeking teammates who:

Bring diverse perspectives and experience to our culture and company.

Excel at being part of a strong, empathetic team.

Thrive in an environment emphasizing respect, honesty, collaboration, an…