IT Support Technician

About Multi Media, LLC

Multi Media, LLC is the company behind Chaturbate, one of the most heavily trafficked live streaming platforms in the world. We support a global network of independent content creators and millions of real-time viewers, delivering interactive video at scale. Our infrastructure handles complex broadcasting, low-latency streaming, and high-engagement user experiences. All live, all the time.

We’re building a platform where creators can express themselves freely and grow their communities, where viewers discover and interact with creators they’re drawn to, and where the team behind it is challenged, trusted, and responsible for shaping the experience of millions of users around the world. We value people who take initiative, stay curious, and care deeply about the quality and impact of what they build.

The Role

We’re looking for an IT Support Technician to join our team. In this role, you’ll be the go-to resource for Help Desk support across Multi Media and its subsidiaries, helping employees troubleshoot hardware, software, and device-related issues. You’ll provide support across a range of environments, including macOS, Windows, ChromeOS, iOS, Linux, and streaming devices, and play an important role in keeping our teams productive day to day.

This is a hybrid role and requires travel to our Irvine office 2–3 days per week.

You Will

Be the first point of contact for all Help Desk tickets, so you’ll triage them and update them with the appropriate current statuses daily.

Troubleshoot and resolve software and hardware-related computer workstation issues on macOS, ChromeOS, and WinOS to provide direct desk-side support for internal customers

Prepare devices for shipping & create FedEx shipping labels. Follow up on previous shipments as needed.

Wipe and prepare various devices for reissue or repair.

Execute onboarding/offboarding tasks and basic SaaS account provisioning, following established runbooks.