Helpdesk Coordinator

Remote Recruitment is hiring a Helpdesk Coordinator for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

Triage, prioritise and assign incoming IT support tickets efficiently

Provide fast and effective first-line technical support via phone, email and chat

Escalate complex technical issues to second and third-line support engineers

Maintain helpdesk SLAs and produce regular performance and trend reports

Update the internal knowledge base with common issues, solutions and workarounds

Onboard new users and coordinate device setup and system access provisioning

Requirements

2+ years of IT helpdesk, service desk or technical support experience

Familiar with helpdesk platforms such as Zendesk, Freshdesk or ServiceNow

Strong customer service and communication skills with excellent English

Basic knowledge of Windows, Microsoft 365 and common business applications

Able to work calmly and effectively in a fast-paced remote support environment

What We Offer

R27,000/month

100% remote, UK business hours

Career growth and professional development

Exposure to leading UK businesses and practices

Remote Recruitment – connecting top South African talent with UK employers. Apply today.