Manager of Case Management

Accord is seeking a mission-driven Manager of Case Management (MCM) to lead a team of 13-15 person-centered Case Managers. The MCM will implement leadership strategies, enhance employee retention, and foster strong relationships with internal and external stakeholders.

This is a hybrid role (minimum two days in office per week) located in Midway St. Paul, MN. The MCM will also be expected to travel within the community to meet with staff. Staff will work and train on-site for the first 90 days.

Accord is a nonprofit dedicated to making it possible for people living with disabilities to achieve their personal and career goals. We utilize a person-centered approach to provide services that span a wide array of supports to help individuals live their lives to the fullest. If our vision matches yours, we hope you consider joining us.

The MCM will:

Oversee case managers working with program participants, setting standards, monitoring performance, and tracking progress toward stated goals.

Coach and develop case managers in creating and achieving goals and position benchmarks.

Develop and implement productivity strategies and team improvements.

Create and maintain retention and engagement systems to address direct report concerns.

Serve as subject matter expert to case managers, ensuring high-quality, compliant service delivery.

Hire, review, and terminate direct reports according to established standards.

Plan, coordinate, and lead team meetings with attention to engagement.

Bill for and document services in a timely manner, following best practice timeframes and techniques, and ensure accuracy of billing for direct reports.

Manage budget and expenses and adhere to staffing and spending expectations.