Operations Associate & Painting Project Manager

CertaPro Painters is a leader in the residential and commercial painting industry. We are a professional painting contractor specializing in beautifying homes and buildings; interiors, exteriors, commercial, offices, and condominiums. Our success has been built on the foundation of delivering certainty to our customers – certainty of a job well done. We focus on the details of every project and most importantly, we focus on our clients.

Overview

• Provide an exceptional experience for CertaPro Painters’ customers to dramatically differentiate ourselves from our competition by delivering exceptional painting experiences to our customers.
• Fulfill the obligations of the essential functions: Production, Quality Assurance, Administration, and Marketing.

Responsibilities

• Work closely with Sales Associates to understand all aspects of jobs.
• Handle all aspects of painting projects after the point of sale.
• Manage the production schedule and assign painters to projects.
• Manage customer communication after the sale.
• Ensure non-sales related aspects of projects are complete and ready for production, including assisting customers with color selection, HOA approvals, and other potential project delays.
• Determine quantity and order paint for projects.
• Determine labor and material budgets.
• Hand off jobs to painters when Sales Associates are not available.
• Ensure painters provide daily updates on current painting projects.
• Track paint, materials, equipment, painter hours and purchases; cost jobs and bill customers.
• Perform quality assurance site visits and ensure job sites are clean and painters are properly branded.
• Create superfans and generate referrals.
• Handle customer call backs and complaints.
• Schedule and assign warranties.
• Assist with recruiting painters, carpenters, stucco masons, and other relevant trades.
• Perform general office duties.

Qualifications And Skills

• Current driver’s license, reliable transportation, and valid insurance. Position will travel to and from job sites and as needed.
• Exceptional communication skills with a friendly, positive demeanor.
• High attention to detail and a strong work ethic.
• Accountable, professional, self‑starting, and resilient.