Norwegian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Norwegian Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a strong track record of connecting exceptional multilingual talent with world-class employers across the continent. We specialise in placing professionals in high-impact customer support services roles where language skills and people-first thinking make a genuine difference. At Mercier Consultancy Group, we don't just find you a job — we build careers, support relocations, and invest in the long-term success of every candidate we represent.

Job Overview

Mercier Consultancy Group is actively seeking a talented and motivated Norwegian Speaking Solutions Consultant to join a thriving customer support services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for fluent or native Norwegian speakers who are passionate about delivering exceptional customer experiences and are ready to take their career in customer support services to the next level on an international stage. If you have been searching for Norwegian-speaking jobs that combine professional growth, an attractive compensation package, and the excitement of living abroad, this Norwegian Speaking Solutions Consultant position in Bulgaria is your perfect next step.

Key Responsibilities

Serve as the primary point of contact for Norwegian-speaking customers, delivering prompt, accurate, and professional support via phone, email, and live chat channels.

Diagnose and resolve customer queries, complaints, and technical or service-related issues efficiently, ensuring a high level of first-contact resolution within the customer support services environment.

Accurately document all customer interactions, cases, and resolutions in the CRM system, maintaining detailed and up-to-date records in line with company quality standards.

Identify trends in customer feedback and escalate recurring issues to team leaders or relevant departments to drive continuous service improvement.

Collaborate closely with cross-functional teams including technical support, billing, and account management to deliver seamless end-to-end customer solutions.

Proactively communicate product updates, policy changes, and service information to Norwegian-speaking customers in a clear and engaging manner.

Consistently meet and exceed individual KPIs and team targets related to customer satisfaction (CSAT), response times, and quality assurance benchmarks.

Contribute positively to team culture by sharing best practices, supporting new colleagues during onboarding, and participating in ongoing training initiatives.