Software Engineering Manager – Customer Applications

The Software Managing Engineer puts the system user at the center of everything they do; ensuring that users receive the most value out of the products being developed. The Software Managing Engineer is a hands-on leadership role, committing to pair-programming and test-driven development. They own and manage running their application in production and is accountable for the success of their digital products through achieving key performance and customer indicators. The Software Managing Engineer selects, leads, counsels, motivates, sets expectations and evaluates small to medium teams. Additionally, they advise direct reports on administrative policies and procedures, risks, issues, problem resolution, and priorities. This person assists in defining, implementing and prioritizing IT policies, procedures, and best practices. The Software Managing Engineer influences team and business results.

Responsibilities

Leads the effort of shaping the architecture and design of the product

Collaborates on strategy across product portfolios in partnership with product managers, other peers and key stakeholders

Leads and participates in daily site, cross-site, and product team standups

Leads and participates in retrospectives, demonstrating and encouraging each participant to provide feedback with empathy

Establishes continuous integration, continuous delivery, and continuous deployment pipelines and practices and advocates for a strong culture through personal behavior and coaching of all lab roles.

Leads and participates in knowledge sharing and contributes to the overall growth of the collective knowledge of the SquareTrade/Allstate engineering community

Serves as the anchor of the team and practices technical leadership; helping guide the team in choosing the right technology, solving technical problems, and resolving any technical conflicts within the team

Coaches the team and leads daily practices of using paired programming and test-driven development in writing software and building products

Acts as a player coach in leading by example in day to day execution of the build out of technical product capabilities

Leads and participates in inceptions and iteration planning meetings, infusing backlogs with technical input working in close partnership with the product manager

Bachelor's Degree in Computer Science or related field

8 or more years of engineering experience

2 or more years of management experience with full time software engineers

Strong proficiency in Python, Java, Spring Boot, Kafka and microservices framework

A good understanding of web technologies, such as Angular, SSO, Auth0, event tracking and monitoring tools

Experience with relational databases, such as PosgreSQL

Comfortable working in a pair-programming (XP) environment

Hands-on experience with Test-Driven Development (TDD) and writing high-quality, testable code

Hands on experience coaching and mentoring software engineers

Nice to Have

Exposure to Generative AI technologies and use cases

Familiarity with cloud and hybrid environments, including Azure, AWS, and on-prem systems

Knowledge of CI/CD pipelines and DevOps practices

Experience using GitHub for version control and collaboration

Experience in the warranty, insurance, fintech, or e-commerce domains

Supervisory Responsibilities

This job has supervisory duties

At SquareTrade you'll have access to:

Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)

Up to 4% company match into 401(k) and contributions into your company-sponsored pension

This position is eligible to participate in the Company’s annual bonus program. The target bonus is 10% of base salary, payable upon the achievement of specific company and individual performance metrics.

$75/month budget to help prioritize your physical wellbeing

$80/month stipend to subsidize connectivity costs

Mental health resources including free 1:1 therapy, coaching sessions and digital resources

Supportive leave policies

Flexible Time Off Policy in addition to 9 Company Holidays

Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires

Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team

Various corporate perks and discounts

This role is a hybrid role associated with our Dallas office.

SquareTrade estimates the possible base compensation for this role, if hired in the Dallas, Texas, to be in the range : $160K - 190K

The candidate(s) offered this position will be required to submit to a background investigation.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of t…