Dental Insurance & Patient Success Virtual Assistant
Winning Assistants · TELECOMMUTE · Posted Jul 6, 2026
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Job Title: Dental Insurance & Patient Success Virtual Assistant
Position Type : Full-Time
Work Hours: 8:00 AM - 7:00 PM
Work Days: Monday to Thursday
Salary: $5–$7 per hour (depending on experience)
Job Code: [AS-ODC]
Workplace: Remote
Preferred Candidate Location: Philippines
We're looking for an experienced Dental Front Office & Insurance Coordinator to become the first point of contact for both prospective and existing patients. This role combines front office operations, patient scheduling, insurance coordination, billing support, and inbound lead conversion.
Success in this role requires more than excellent customer service—you'll need to confidently guide patient conversations, convert inquiries into scheduled appointments, and ensure insurance and billing processes are handled accurately. If you're someone who enjoys talking to patients, understands U.S. dental insurance inside and out, and thrives in a fast-paced environment, we'd love to hear from you.
Key Responsibilities
Patient Calls & Appointment Conversion
Answer all incoming patient calls promptly and professionally.
Convert inbound marketing leads into scheduled appointments through confident and consultative conversations.
Build rapport with prospective patients, answer questions about treatments and services, and help overcome objections.
Schedule, confirm, reschedule, and manage patient appointments.
Deliver an exceptional patient experience from the very first interaction.
Insurance Coordination & Billing
Verify dental insurance eligibility and benefits.
Submit insurance claims accurately and promptly.
Process insurance predeterminations and eligibility checks.
Follow up on denied, unpaid, or delayed insurance claims.
Prepare claim corrections, resubmissions, and appeals as needed.
Monitor and manage accounts receivable (AR) aging.
Perform billing-related administrative tasks and communicate with insurance carriers regarding claim status.
Front Office & Administrative Support
Manage daily front office operations within the practice.
Conduct patient recall and reactivation campaigns.
Maintain accurate patient records and documentation.
Perform data entry and administrative tasks using Ascend.
Support the team with additional front office and operational responsibilities as needed.
Tools You'll Use
Ascend (EHR/Practice Management System)
Addit (VoIP Phone System)
Experience Requirements
Previous experience working in a U.S. dental practice is required.
Previous experience as a Dental Virtual Assistant, Dental Front Office Coordinator, Insurance Coordinator, or similar role is highly preferred.
No medical degree or professional healthcare license is required.