Senior Living Business Office Manager

About Discovery Management Group

Discovery Management Group leads one of the nation's most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing.

As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022-2027. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members' professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

Discover Your Purpose with Us at Discovery Village The West End - AL & IL

As Business Office Director, you'll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.

Your Role:

As the Business Office Director, your role includes overseeing the financial, billing, payroll, and human resources functions of the community. You will manage the business office staff, maintain compliance and accuracy in all processes, and provide exceptional service to residents, families, and team members.

Position Highlights:

• Status: FULL TIME
• Schedule: Traditional leadership workweek with flexibility required based on business and operational needs that includes Manager on Duty hours as well as on call for emergency situations
• Location: Richmond, VA
• Rate of Pay: $72,000-$76,000 plus a 10% annual target bonus

Why You'll Love This Community:

Welcome to Discovery Village The West End, where world-class hospitality and personalized care redefine senior living in Richmond, Virginia. Located in Richmond's desirable West End neighborhood, our community blends resort-style amenities, compassionate service, and vibrant living all in one place.

At Discovery Village, we offer Independent Living, Assisted Living, SHINE® Memory Care, and Respite Care, creating a seamless experience for every stage of life. As one of the best communities in Richmond, Virginia, we are proud to provide elegance, comfort, and connection for residents and families alike.

What You'll Do:

• Oversee business office operations, including billing, collections, accounts payable, payroll, and resident accounts
• Prepare, reconcile, and maintain accurate financial records, including cash controls, bank reconciliations, journal entries, and financial statements
• Collaborate with department leaders to assign and track departmental expenses and budgets; prepare financial and management reports as needed
• Maintain resident, vendor, team member, and financial files in accordance with policies and compliance requirements
• Partner with residents and families to resolve billing and collection matters professionally and accurately
• Lead community human resources processes including recruitment, onboarding, orientation, benefits administration, payroll, and record maintenance
• Guide department leaders on employee relations, policy compliance, and performance management
• Oversee employee engagement and safety initiatives, including appreciation programs, safety committee leadership, and workplace injury reporting
• Conduct exit interviews and prepare regular reports for community leadership
• Supervise, train, and coach concierge staff, ensuring accuracy, compliance, and timely completion of all processes
• Ensure corporate policies and internal controls are consistently applied
• Perform other duties as assigned to support community operations

Qualifications:

• Bachelor's degree in Accounting or related field with at least one year of accounting experience preferred
• Associate's degree in Accounting with two to three years of related experience considered
• Experience in business office management, payroll, or human resources encouraged
• Strong organizational and leadership skills with attention to detail and accuracy
• Proficiency in financial systems, human resources information systems, and Microsoft Office applications
• Ability to manage multiple priorities while maintaining confidentiality and compliance
• Excellent communication and interpersonal skills for working with residents, families, and team members

Why Join Us

Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2027!

A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It's just as important to us that the environment and culture for our…