Ticketing & Box Office Manager

POSITION: Ticketing & Box Office Manager

STATUS: Full Time, exempt

REPORTS TO: Director of Ticketing

LOCATION: Berkeley (main headquarters during office hours) + various venues around the Bay Area covering shows

Position Overview:

The Box Office Manager is responsible for building, managing, and executing ticketing operations for Another Planet Entertainment (APE) shows across multiple venues, focusing on but not limited to The Castro Theatre and Bill Graham Civic Auditorium. This role requires expertise in Ticketmaster (Host and TM1), strong organizational skills, and the ability to oversee box office operations during events. The ideal candidate has 3-4 years of box office management experience and thrives in a fast-paced live entertainment environment.

Duties/ Responsibilities:

Event Build & Ticketing Management

• Build and manage shows in Ticketmaster (TM) or TicketWeb (TW) from confirmation through event day and post show settlement.
• Manage ticket holds and ensure timely payment for ticket buys.
• Update events as needed (pricing, inventory, on-sale times) throughout the sales cycle.
• Oversee Guesttix internal ticketing system, including event setup, link distribution, order processing, and ticket fulfillment.

Financial & Settlement Duties

• Compile and distribute daily ticket counts in collaboration with other ticketing managers.
• Manage ticket count inbox, responding to agency requests and setting up auto-counts as needed.
• Complete box office settlements for all managed shows within 24 hours of the event.
• Submit box office staff payroll promptly after each show.

Box Office Operations & Customer Service

• Oversee venue box office setups for festivals and one-off events, including:
• Submitting asset requests
• Coordinating with ticketing providers, operations, production, and vendors.
• Maintain box office supply inventory (ticket stock, envelopes, labels, etc.).
• Manage internal box office inboxes, handling ticket requests, customer service issues, and general inquiries.
• Liaise with Ticketmaster & other platforms to ensure auxiliary event equipment (scanners, will-call setups) is in place for show nights.

Show Duties:

• Work various APE shows (fluctuates anywhere from 1-15 shows per month depending on show schedule) & festivals
• Manage onsite box office staff
• Resolve customer issues and manage patron inquiries
• Maintain a clean and well organized box office workspace for patrons and staff.
• Available by phone after hours for questions and emergencies for shows managing
• Responsible for all cash that comes into and goes out of the box office. As most venues are cashless, there will be minimal cash flow needs.

Qualifications:

• At least 3-4 years of relevant box office supervision & managerial experience preferably in the music industry.
• Ticketmaster (TM1, Sales & Host).
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Google Suite (Drive, Docs, Sheets, Slides).
• Adobe Cloud Platforms preferred.

Skills / Experience:

• Knowledge of the music industry and passion for live music.
• Must have the ability to work in very busy and high stress situations while maintaining grace and composure.
• Excellent organizational, research, and project management skills.
• Ability to work both independently and as part of a team.
• Ability to work with minimal supervision.
• Exceptional communication skills and a professional, fun, friendly attitude
• Must be extremely flexible to work long hours, nights, weekends and holidays

Compensation & Benefits Package:

• SALARY: $75,000 - $82,500 (commensurate with experience)
• Health Insurance ( includes Vision & Dental)
• 401K (after first 6 months)
• Paid time off (PTO) sick and vacation days
• Life Insurance
• FSA (flexible spending account)
• Short-term disability
• Long-term disability
• Employee assistance programs
• Pet Insurance
• Work from home options after 1 year of employment
• Paid holidays provided by our policy

This job description is a general overview of this position at this time. However, the duties and responsibilities herein described will be changed from time to time as the company grows and takes on ticketing at various venues and festivals and the person fulfilling this position should be flexible to accommodate the needs of the department and company.

Another Planet Entertainment is committed to producing events and concerts with an independent, forward-thinking approach. Our team is composed of talented, driven individuals that are passionate about music and live events.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.