IT Systems Engineer

About Us

Insurance brokers sit at the intersection of care, cost, and access — yet remain one of the most underleveraged assets in the $5T healthcare value chain. They guide millions of Americans through plan selection, coverage questions, and care navigation, yet still rely on spreadsheets, manual workflows, and outdated tools that limit their growth and impact.

Gyde is reimagining this. We’re building the first AI-native insurance brokerage platform—a system that learns from every client interaction to automate operations, power intelligent voice and chat experiences, and predict the right coverage and products for every individual or business.

Our approach combines acquisition and AI: we acquire traditional brokerages and transform them into next-generation, data-driven organizations. Through Gyde’s platform, agencies run more efficiently, serve clients more personally, and scale faster than ever before.

Join us if you’re excited to:

Redefine how millions of people access and understand their healthcare coverage, by building systems that turn unstructured data, human conversations, and fragmented processes into intelligence.

Build AI systems that improve how people access healthcare

Design production-grade voice, chat, and predictive models for a highly regulated domain

Launch technologies that augment human judgment and make complex decisions transparent and scalable

Help reinvent an entire industry from the inside out

We’re creating the future of brokerage — where every interaction, insight, and decision is powered by intelligence.

Our founding team boasts pedigrees from Oscar, Stripe, Vista Equity Partners, and Alpine. Lightspeed led Gyde’s $60M financing, with participation from Optum Ventures , Crystal Venture Partners , Virtue , MVP Ventures , and multiple endowment funds, among others. Hear why on LSVP Investment Memo .

Role Summary

You are the systems engineer behind every agency we bring into Gyde — and the person they reach when something breaks. When we acquire an agency, its people need accounts, laptops, and access working on day one, and you own that experience end to end: before, during, and after cutover. But you don't just run that playbook by hand — you engineer it. Every provisioning step, compliance check, and access change is something you'd rather express as code and automate than repeat.

You'll sit on the Infrastructure team, report to the Head of Infrastructure, and turn the Infra Engineer's integration runbooks into repeatable, automated systems — while staying close enough to real users to know exactly where the friction is.

There is real operations work here, and more of it as we scale: device fleets across multiple entities, MFA and SSO resets, and account lifecycle across Entra/Okta and Google Workspace/M365. What defines this role is how you approach that work. You treat each recurring operational task as a bug to fix at the root and a candidate for automation — not a ticket to close and forget. It's also high-trust: we operate in a HIPAA-aware environment, so you handle identity verification, device loss, and access changes with care, every time.

The ideal hire has run end-user IT in a fast-moving, multi-tenant or MSP-style environment, is fluent with scripting and configuration-as-code, stays calm under a cutover deadline, and is happiest when they've automated away last month's busywork.

Key Responsibilities

Engineer the agency-integration experience, don't just run it. Own onboarding, cutover, hypercare, and day-to-day support for acquired agencies as the primary IT point of contact — and continuously convert that work into scripted, repeatable systems so each integration is faster and more hands-off than the last.

Manage endpoints and devices as code. Image, enroll, ship, and lifecycle-manage laptops (provisioning through RMA and offboarding retrieval); operate the MDM (Hexnode) day to day, and codify policies, baselines, and compliance remediation instead of clicking through consoles.

Automate the identity and access lifecycle. Provision, modify, and deprovision accounts across Entra/Okta, Google Workspace/M365, and core SaaS; run JML workflows with same-day deprovisioning as a non-negotiable, and drive toward automated, HRIS-triggered lifecycle so it happens reliably without manual steps.

Turn integration runbooks into repeatable tooling. Take the Infra Engineer's runbooks, schedule and run cutover waves with agency leadership, capture friction, and feed fixes back as automation and version-controlled process; own status comms during rollouts and incidents.

Build security hygiene into the system. Enforce endpoint baselines, disk encryption, MFA enrollment, and screen-lock policies through managed, auditable configuration; support phishing reporting and basic user security education; flag anomalies (impossible travel, unmanaged devices, shadow IT) to Security/Infra; keep HIPAA-aware habits by default.

What you bring / core competencies

Automati…