Customer Service Representative

WHO WE ARE

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota . A leading distributor and manufacturer, we are driven by the goal to be first choice for our employee owners, customers, and suppliers. Lumbermen’s is 100% employee-owned and committed to investing in rewarding relationships and doing the right thing in every interaction.

WHAT YOU WILL BE DOING

Located in our Byron Center office, our Customer Service Team is working in partnership with our customers and suppliers delivering superior products. This team serves as a call center for our Michigan, Indiana, Toledo markets. Day-to-day responsibilities include:

Building and maintaining excellent relationships with new and existing customers

Quoting and order entry

Answering incoming customer inquiries

Customer support and timely problem resolution

Processing customer returns credits

Occasional delivery scheduling

Managing maintaining inventory stock levels

Creating raving fans of the Lumbermen’s brand

Maintaining the organization, maintenance and cleanliness of the office work areas and other areas assigned by the Customer Service Manager

At Lumbermen’s, our business is built on relationships. It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.

REQUIRED EDUCATION/EXPERIENCE

High School diploma/GED required

College degree preferred

Some experience with Distribution Supply Chain

2-5 years’ experience in a professional customer service environment

REQUIRED SKILLS

Strong communication skills, both verbal and written

Friendly, professional demeanor

Dependable

Ability to work cooperatively with fellow employee owners

Ability to effectively move between a variety of tasks

Ability to productively manage tasks and complete work accurately in a timely manner

Proficient in Microsoft Office, emphasis on Microsoft Excel

Well organized; ability to maintain organization, prioritization, follow up in a fast-paced work environment

Attention to detail, detail oriented

WHAT WE OFFER:

Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us. You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of committing to those who count on us , doing what’s right , exercising sound business practices and earning consideration . Other benefits include:

A collaborative and supportive work environment

ESOP ( Employee Stock Ownership Plan ) – generous company-funded retirement

Medical, dental, vision, and life insurance

Flexible spending/health savings account

401(k)

The SOURCE – free and confidential support resources for our team

Paid time off

Paid holidays

Training and development

Advancement opportunities

Lumbermen’s is proud to be a drug and alcohol-free workplace. In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.