Italian Speaking Customer Agent For US Shipping Company - Work Remote In Greece

Italian Speaking Customer Agent For US Shipping Company

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a distinguished track record of connecting talented multilingual professionals with world-class employers across a wide range of industries. Our expertise spans customer service, technology, finance, logistics, and beyond — placing thousands of candidates into rewarding careers each year. At Mercier Consultancy Group, we are committed to delivering exceptional opportunities that align with both professional ambitions and lifestyle goals, making us the partner of choice for candidates and clients alike.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and customer-focused Italian-speaking professional to join a leading US Shipping Company in a fully remote capacity based in Greece. This Italian Speaking Customer Agent For US Shipping Company position in Greece places you at the heart of a fast-paced, globally connected shipping and freight operation, where you will be the vital link between Italian-speaking clients and one of the most dynamic logistics organisations in the world. If you are passionate about customer excellence and are eager to build a thriving career in the shipping and freight industry, this is an exceptional chance to make your mark — and one of the most compelling Italian-speaking jobs available today.

Key Responsibilities

Serve as the primary point of contact for Italian-speaking customers, handling inbound inquiries related to shipments, freight bookings, delivery tracking, and cargo status via phone, email, and live chat.

Provide accurate, timely, and professional information regarding shipping schedules, transit times, customs documentation requirements, and freight rate queries.

Assist Italian-speaking clients with the end-to-end management of their shipping orders, including booking confirmations, amendments, and cancellations in line with company procedures.

Investigate and resolve customer complaints and issues related to delayed, damaged, or missing shipments, escalating complex cases to the appropriate freight operations team when necessary.

Liaise effectively with internal logistics, operations, and warehousing departments to ensure the seamless flow of information and the swift resolution of customer concerns.

Maintain precise and up-to-date records of all customer interactions and shipping transactions within the company's CRM and freight management systems.

Proactively communicate shipping updates, service disruptions, or regulatory changes to Italian-speaking clients to ensure transparency and build long-term customer trust.

Contribute to continuous improvement initiatives by identifying recurring customer pain points and sharing actionable feedback with the wider customer service and operations teams.