Medical Receptionist/Front Desk

Wake Spine & Pain Specialists is seeking a Medical Office Front Desk Receptionist to join our dynamic team. As the first point of contact for patients in our clinics, we are looking for someone with high energy, a positive attitude, and a passion for helping others.

Candidates wishing to be considered for this must possess excellent customer service skills, technical capacity to grasp new concepts quickly, and demonstrate the ability to multi-task in a team-oriented environment.

JOB DUTIES The Medical Office Front Desk Receptionist's job duties include, but not limited to:

• Answering multi-line phone
• Manage voice mail
• Conduct appointment reminders
• Must be able to understand patient accounts and explain billing information to patients
• Manage fax server - in charge of all incoming and outgoing faxes
• Scan of all medical records and documentation into EMR
• Adhere to check-in procedures, including the collection and posting of payments, patient intake, updating patient demographics
• Adhere to check-out procedures, including the scheduling of procedures and follow-ups, generating receipts, patient statements, and ledgers
• Monitor patient wait times and customer satisfaction
• Insurance Verification of Benefits by utilizing online tools and phone
• Handle all medical record requests to include social security, disability, and attorney requests
• Obtain authorizations for procedures for Insurance and Worker's Compensation
• Maintain waiting room cleanliness and appearance
• Maintain a clean and organized work area at all times

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Pain Medicine

Application Question(s):

• What is your salary (hourly wage) requirement?

Experience:

• Medical Front Desk: 1 year (Preferred)

Ability to Relocate:

• Raleigh, NC: Relocate before starting work (Required)

Work Location: In person