Senior Community Manager

ROLE: Senior Community Manager

REPORTS  TO:   Regional Manager or Senior Regional Manager

LOCATION: The Pointe at Bentonville

THE OPPORTUNITY

The Senior Community Manager role is designed for high-performing Community Managers who excel in customer satisfaction and operational efficiency. This role  provides  an  opportunity to take on  additional  responsibilities at a regional level, influencing customer experience and business success.

In addition to existing Community Manager responsibilities:

KEY JOB RESPONSIBILITIES

Respond to and resolve regional customer service concerns efficiently, ensuring a high level of satisfaction and care.

Act as a voice for customers in corporate initiatives and pilot program considerations, ensuring alignment with resident needs.

Collaborate with cross-functional teams to drive regional initiatives and  optimize  operational processes, ensuring  a consistent  and high-quality resident experience.

Utilize data and feedback to inform decision-making and continuously enhance customer service delivery, while  maintaining  a strong focus on property financial performance and stakeholder satisfaction.

Take on  additional  responsibilities as requested by the regional team to support business  objectives .

CANDIDATE PROFILE

Minimum of three years in a Community Manager role,  demonstrating  excellent time management and problem-solving skills.

Proven ability to  demonstrate  a proactive approach in  identifying  and implementing strategies to improve resident retention and engagement within the community.

Consistent high performance on customer satisfaction metrics, including Kingsley Satisfaction Survey results, Google and Apartment Ratings scores, and property financial performance.

Strong ability to foster team harmony, earn peer respect, and manage teams effectively without  impacting  property performance.

Willingness to obtain and  maintain  Mentor Certification after accepting the position.

Highschool diploma or equivalent required.

Some  college  preferred.

BENEFITS

Competitive Base Salary and performance bonus.

A robust package of Health (Medical (PPO), Dental, Vision), 401k matching, paid vacation suite benefits and employer-paid Short & Long-Term Disability, among other things.

Educational Assistance / Reimbursement to support your drive to learn.

8 paid hours per year of Volunteer Time Off to serve the organization(s) of your choice.

Access to thousands of employee discounts with  BenefitHub .

COMPANY OVERVIEW

Venterra Realty is a growing developer, owner, and operator of multifamily apartments with 90 mixed-use and multifamily communities across 22 major US cities. Over 50,000 people and more than 10,000 pets call Venterra "home"! The Venterra Team is focused on achieving excellence in serving its three major stakeholders: residents, employees, and investors. Venterra has enjoyed tremendous growth and financial success over its 24-year history. This success has been achieved through the exceptional commitment and dedication of  Venterra's  approximately 950 team members. Find out more about Venterra Realty and  its   award-winning company culture  at  Venterra.com .

We’re  thrilled to be recognized as a leading workplace with  numerous prestigious awards  year after year!

US Awards:

2025 Best Workplaces in Real Estate™

2025 Best Medium Workplaces   ™

Fortune Best Workplaces in Texas™ List

Canada Awards:

2025 Best Workplaces™ for Professional Development

2025 Best Workplaces™ for Inclusion

2025 Best Workplaces™ for Mental Wellness 2025

2025 Best Workplaces™ in Canada

2025 Best Workplaces™ with Most Trusted Executive Team

2025 Best Workplaces ™  for Young Talent

2025 Best Workplaces™ in Real Estate & Property Development 2025

Explore our communities at  VenterraLiving.com ,  and visit  Venterra.com  to learn more about how  we’re   out-caring  the competition by staying true to our value proposition: “We care more about renter experiences, which drives superior results.”

Venterra Realty is an equal opportunity employer. Accessibility accommodations are available on request for candidates taking part in all stages of the selection process.

Work Authorization Requirement:  Applicants must be legally authorized to work in the United States at the time of application and throughout employment. The company does not provide visa sponsorship for this role.