Enablement Manager, Revenue Operations

Runpod is the foundational platform for developers to build and run custom AI systems that scale. With over 500,000 developers worldwide and an annual recurring revenue run rate exceeding $120M, Runpod operates at the intersection of developer velocity and production-scale AI. Founded in 2022, we’ve grown rapidly by building infrastructure purpose-built for modern AI workloads. Our platform enables teams to move from experimentation to deployment with flexibility across cloud, on-prem, and hybrid environments. As a remote-first, globally distributed company, we are building the infrastructure layer that powers the next generation of AI systems.

The Revenue Operations team builds the systems, workflows, and operational infrastructure that support Runpod’s growing go to market organization. The team partners closely with Sales, Customer Success, Finance, Marketing, and People Operations to ensure teams scale effectively while maintaining speed and efficiency.

The Enablement Manager will play a foundational role in shaping how employees onboard at Runpod and how customer facing teams ramp, learn, and execute. This role supports both company wide onboarding and GTM enablement programs across Sales, SDRs, and Customer Success.

The Enablement Manager will own Runpod’s onboarding and enablement infrastructure across both company wide and go to market functions. This person will design scalable onboarding experiences for new hires while also building role specific enablement programs, sales playbooks, competitive intelligence systems, and customer success enablement resources. This role is highly cross functional and requires close collaboration with People Operations, Revenue Operations, Sales leadership, Customer Success leadership, and Marketing.

You will shape the onboarding experience for every new employee at Runpod and define how customer facing teams learn, ramp, and execute. Your work will directly improve ramp time, enable revenue growth, strengthen competitive positioning, and help Runpod scale its enterprise GTM motion.You will also have the opportunity to build scalable AI assisted enablement systems that keep onboarding materials, playbooks, and competitive resources current as the company evolves.

Responsibilities:

Company Wide Onboarding

Create and manage a structured onboarding program for all new employees across Engineering, Product, GTM, Finance, and Operations

Partner with cross functional stakeholders to maintain onboarding materials and ensure information stays accurate and current

Build scalable onboarding systems and feedback loops to improve the employee onboarding experience

Track onboarding completion metrics and new hire ramp performance

GTM Onboarding and Ramp Programs

Develop onboarding programs for Account Executives, SDRs, and Customer Success Managers

Define role specific ramp milestones and time to productivity benchmarks

2 Continuously improve onboarding content based on product changes, pricing updates, and competitive shifts

Sales Playbooks and Methodology

Build sales playbooks for both PLG and enterprise sales motions

Create frameworks for discovery, qualification, messaging, objection handling, and deal progression

Partner with Sales leadership to operationalize sales methodologies such as MEDDPICC

Customer Success Enablement

Develop Customer Success onboarding, expansion frameworks, and QBR resources

Create expansion and upsell playbooks to support NRR growth

Partner with Customer Success leadership on enterprise account enablement strategies

Competitive Intelligence

Maintain competitive positioning resources and battle cards against infrastructure competitors

Gather feedback from Sales and Customer Success teams to improve messaging and objection handling

Partner with Product and Marketing to keep competitive materials current

Training and Development

Run recurring training programs focused on product updates, sales methodology, and role specific skills

Build self service enablement content libraries and coaching frameworks for managers

Metric and Reporting

Track onboarding effectiveness, ramp metrics, win rates, conversion rates, and expansion metrics

Partner with Revenue Operations and People teams to build reporting infrastructure

Continuously improve programs using data and feedback

AI Powered Enablement

Leverage AI tools to scale onboarding, content creation, and competitive intelligence

3 Implement AI assisted coaching and conversational intelligence platforms

Develop scalable AI driven enablement systems that reduce operational overhead

Requirements:

Demonstrated experience building onboarding or enablement programs in high growth SaaS, PaaS, or

infrastructure companies

Experience supporting Sales and Customer Success organizations with training, playbooks, or onboarding

Strong understanding of enterprise B2B sales processes and customer success workflows

Experience developing written enablement content including playbooks,…