Customer Success Specialist

Remote Recruitment is hiring a Customer Success Specialist for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

Onboard new clients and ensure a smooth transition from sales to service delivery

Build strong relationships with clients to maximise product adoption and satisfaction

Conduct regular check-in calls, QBRs and health score reviews with assigned accounts

Proactively identify churn risks and escalate to retention teams as appropriate

Gather client feedback and collaborate with product teams to improve the offering

Track customer success metrics and contribute to team reporting and strategy

Requirements

2+ years of customer success, account management or client services experience

Excellent communication and relationship-building skills

Proficient in CRM and customer success platforms such as Salesforce or Gainsight

Empathetic and solutions-focused with a track record of improving client retention

Self-motivated and able to manage a large portfolio independently from home

What We Offer

R27,000/month

100% remote, UK business hours

Career growth and professional development

Exposure to leading UK businesses and practices

Remote Recruitment – connecting top South African talent with UK employers. Apply today.