Administrative Assistant - Housing Services

JOB

The City of Savannah Housing Services Department is seeking an energetic, self-motivated, and customer service-oriented individual to join their team. This position performs in person administrative and clerical functions in support of the Housing Department. Some duties and projects may be of a highly confidential or sensitive nature. Additional duties involve assisting department management with general reception, preparing reports, correspondence, and other materials; entering and retrieving information from department databases; maintaining digital and manual files; and assisting callers, customers, and/or visitors.

We offer an excellent benefits package to include health, dental and vision, defined contribution plan (457b), life insurance, wellness programs, vacation, sick leave, paid holidays, employee assistance program, home buyers' program, tuition reimbursement and more!

Click Apply now to take the first steps towards your new career! EXAMPLE OF DUTIES

• Performs various customer service functions, answers telephones, directs all incoming calls to appropriate party promptly and efficiently.
• Performs research functions and uses Microsoft office and other internal departmental software to perform duties.
• Prepares documents, records, reports, and forms requiring knowledge of programs, policies, and procedures.
• Researches, compiles, consolidates, and/or tabulates information; incorporates information into requested reports and other prepared materials; proofreads for accuracy and completeness; and distributes upon approval.
• Prepares and processes requisitions into financial database, types, and proofs department payment vouchers.
• Enters information into department databases; updates database information; creates new spreadsheets/files; and purges old data as appropriate.
• Researches information from databases and incorporates it into other assignments.
• Prepares folders; maintains files of departmental correspondence, program records, legal documents, etc. Photocopies documents and distributes and/or files; and requests information from other departments and/or vendors as necessary to complete department files or records.
• Serves as liaison between department management and customers; responds to questions regarding department activities and services; explains policies and procedures and operations; and follows up to obtain additional information.
• Orders office supplies, makes necessary travel arrangements; schedules meetings for department staff as requested.
• Reviews legal notices in the newspaper and communicates findings to Loan Servicing staff.
• Performs other related duties as assigned.

SUPPLEMENTAL INFORMATION KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of modern office practices and procedures.
• Knowledge of job-related software programs.
• Knowledge of computers and other modern office equipment.
• Skill in establishing priorities and organizing work.
• Skill in the operation of computers and other modern office equipment.
• Skill in public and interpersonal relations.
• Skill in oral and written communication.

MINIMUM STANDARDS:

SUPERVISORY CONTROLS: The Housing Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operation procedures, Consumer Protection and federal laws and guidelines. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related customer service, administrative, and clerical duties. Strict federal regulations contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to provide customer service, administrative, and clerical support for the department's housing activities. Successful performance in this position results in the efficiency of department operations.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, borrowers, vendors, and members of the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, provide services, and resolve problems.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping. The employee occasionally lifts light objects.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None