Customer Service Representative 2

Job Summary (List Format):

• Conduct in-person and telephone interactions with customers to provide product/service information, process orders, handle cancellations, and address complaints
• Provide services such as issuing licenses, registrations, titles, permits, or program eligibility information
• Ensure customer issues are resolved by making appropriate changes or adjustments
• Maintain accurate records of customer interactions, inquiries, complaints, comments, and actions taken
• Resolve service or billing complaints, which may include exchanging merchandise, refunding money, or adjusting bills
• Complete contract forms, process change of address records, and issue service discontinuance orders using computers
• Refer unresolved customer grievances to appropriate departments for further investigation
• Determine charges for requested services, collect payments/deposits, and arrange for billing
• Contact customers regarding inquiries, claim investigation results, or planned account adjustments
• Perform advanced customer service tasks, exercising discretion when releasing information and solving complex customer complaints
• Conduct research, compile information, and analyze policies/procedures to resolve customer issues
• Handle financial tasks including adding money receipts, reconciling cash, and preparing/transmitting daily deposits to banks or state treasurer’s office
• Must be local to Tucson, AZ, and able to work at either of the specified Tucson locations
• Must be available for in-person interview within 1 week of posting close and able to start within 2 weeks of offer
• Background checks and drug screenings required via HireRight