Customer Care Specialist
Jacuzzi Group · Portland, Oregon, United States · Posted Jul 3, 2026
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Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide under 5 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.
Jacuzzi Bath Remodel is currently hiring a Customer Care Specialist
Customer Care Specialist is a highly proactive individual who is responsible for escalated customers' concerns. Customer experience is their number one priority. Acting as the customer's primary point of contact, they are the liaison between the customer and the company for problem resolution. This individual should be warm, professional, and responsive. They should foster an environment of collaboration and swift action.
DUTIES/RESPONSIBILITIES
Assist with overflow of welcome calls and general incoming/outbound calls in the main customer care queue
Partner with the local office to resolve escalated customer issues
Owning complex customer complaints and seeing them through to a timely, satisfactory resolution
Coordinate with the service department for post install issues to ensure a timely resolution
Assisting local teams, both production and sales to ensure customers’ projects are progressed through the customer’s journey, timely
Addresses customer needs via multiple channels (email, chat, and phone)
Maintain up to date knowledge of market specific information and timelines
Resolve customer concerns calmly, effectively and efficiently
Cross functional collaboration by communicating customer specific needs to internal teams to guarantee timely resolution
Other duties as assigned
HOURS
Monday- Friday (7:00am - 3:30pm)
The compensation for this position is $23.00 per hour, with opportunities for advancement within the company.