Vendor Manager/Professional Services Axon 911
Axon · New York, New York, United States · Posted Jul 2, 2026
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Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Who we are:
Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.
911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.
About the Role:
Axon 911 is seeking a highly skilled and experienced Sr. Commodity Manager to join our team. This role is responsible for developing and managing strategic supplier relationships while driving performance, cost optimization, quality, and continuity across assigned commodities and vendors. The Sr. Commodity Manager will oversee the full vendor lifecycle, including sourcing, onboarding, performance management, risk mitigation, and ongoing relationship management to ensure suppliers consistently meet Axon’s operational, quality, and business expectations. The ideal candidate will have extensive experience with managing managed/professional services vendors, comfortable in sometimes ambiguous and changing situations, and not afraid to roll their sleeves up to do whatever it takes to get the job done.
Here's what you'll be doing:
Develop and execute vendor and commodity management strategies that drive cost optimization, supply continuity, quality, and operational performance
Comfortable in escalating within the established vendor/supplier escalation path when deliverables or expectations are not met
Manage ongoing vendor relationships to optimize supplier performance, improve service delivery, and identify cost-saving opportunities
Build and maintain strong partnerships with suppliers to ensure effective communication, collaboration, and long-term strategic alignment
Lead sourcing activities, including vendor identification, qualification, onboarding, and lifecycle management for assigned commodities and services
Negotiate contracts, pricing, statements of work (SOWs), service-level agreements (SLAs), and commercial terms to secure favorable business outcomes
Manage vendor-led projects and establish scalable processes, tools, and governance models to improve project execution and accountability
Monitor vendor performance through defined KPIs, scorecards, business reviews, and operational metrics to ensure compliance with contractual and operational expectations
Conduct regular supplier evaluations and performance reviews to drive continuous improvement and corrective action initiatives where necessary
Maintain centralized repositories for supplier contracts, performance metrics, project documentation, risk assessments, and compliance records
Identify, assess, and mitigate supplier risks related to cost, quality, delivery, compliance, cybersecurity, and business continuity
Partner cross-functionally with Operations, Supply Chain, Legal, Finance, Engineering, IT, and other stakeholders to align vendor strategies with organizational and deployment objectives
Support deployment and operational teams by ensuring vendor capabilities, timelines, and deliverables align with project and customer requirements
Lead vendor governance initiatives, including escalation management, quarterly business reviews (QBRs), and executive-level supplier engagement
Analyze market trends, supplier capabilities, and industry benchmarks to identify opportunities for innovation, consolidation, and strategic partnerships
Drive continuous improvement initiatives across supplier processes, contract management, and operational workflows to improve efficiency and scalability
Ensure compliance with company policies, regulatory requirements, and procurement standards throughout the vendor lifecycle
What you Bring:
Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or a related field; Master’s degree preferred
7+ years of experience in vendor management, managed professional services management, sourcing, supply chain, procurement, or project management roles
Strong project management, organizational, and prioritization skills with the ability to manage multiple initiatives simultaneously in a fast-paced environment
Pro…