Advising Center Front Desk Assistant

Working Title Advising Center Front Desk Assistant Role Title Admin and Office Spec II Role Code 19012-FP FLSA Nonexempt Pay Band 02 Position Number 280W1329 Agency Northern VA Community College Division NV280-Office of Student Services Work Location Manassas - 683 Hiring Range $18/hr Emergency/Essential Personnel No EEO Category N-No EEO-4 Reporting Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule

Monday: 9:00am – 7:00pm

Tuesday-Thursday: 9:00am – 5:00pm

Friday: 9:00am – 12:30pm

General Description

Sensitive Position No Job Description

The Advising Center Front Desk Assistant provides front-line reception, student triage, and administrative support for an advising center serving approximately 7,000 students annually through walk-in, virtual, and scheduled advising services. This wage position supports daily advising operations by greeting students and visitors, assisting with sign-in and check-in processes, answering basic enrollment-related questions, and connecting students to the appropriate advising staff or campus resources.

Duties and Tasks

• Greet and welcome NOVA students, prospective students, family members, and visitors for walk-in, virtual, and scheduled advising services.
• Serve as the first point of contact for the Advising Center and ensure students are signed in, checked in, and routed appropriately using NOVAQ and other advising-related systems.
• Monitor student flow during advising operational hours and communicate wait times, service updates, and student needs to advising staff.
• Answer basic questions related to advising, enrollment, student accounts, technology access, MFA, MS Teams, pre-advising/post-advising support, and class registration.
• Refer students to the appropriate advising staff, campus office, or college resource when questions require additional support or expertise.
• Assist with maintaining an organized, professional, and welcoming reception area.
• Support advising-related events, peak registration periods, and student service activities as needed.
• Communicate updates, concerns, and student traffic patterns to the supervisor and advising team.
• Work in person during assigned advising center operational hours.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Knowledge, Skills, and Abilities

• Strong customer service skills and ability to interact professionally with students, families, visitors, faculty, and staff.
• Ability to communicate clearly and accurately, both verbally and in writing.
• Ability to adapt quickly and function in a fast-paced student services environment.
• Ability to maintain professionalism, patience, and attention to detail while managing multiple student inquiries.
• General understanding of basic computer use and ability to learn college systems such as NOVAQ, MS Teams, MFA, student account login tools, and advising-related platforms.
• Ability to follow college policies, procedures, and confidentiality expectations.
• Ability to consult with the supervisor, advising staff, or other campus offices when additional guidance is needed.
• Ability to work independently, follow directions, and support students in a professional front-desk environment.

Minimum Qualifications

• Customer service experience.
• Experience using a computer and computer applications including email, Microsoft Teams, web-based systems

Additional Considerations

• Experience using student service platforms.

Operation of a State Vehicle No Supervises Employees No Required Travel

n/a

Posting Number WGE_3258P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 07/01/2026 Job Close Date 07/08/2026 Open Until Filled Agency Website www.nvcc.edu Contact Name Email Phone Number Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background i…