French Speaking Player Support for Riot Games - Work In Sofia, Bulgaria

French Speaking Player Support Specialist for Riot Games

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and BPO firms, specialising in connecting exceptional multilingual talent with world-class employers across a diverse range of industries. With a strong presence across the continent and a reputation built on integrity, expertise, and results, we pride ourselves on delivering premium career opportunities that genuinely transform lives. At Mercier Consultancy Group, your ambition meets opportunity — and your career journey begins here.

Job Overview

Mercier Consultancy Group is thrilled to present an outstanding opportunity for a passionate and skilled French Speaking Player Support Specialist for Riot Games position in Bulgaria — one of the most exciting French-speaking jobs available in the Gaming & Esports industry today. Based on-site in the vibrant capital city of Sofia, Bulgaria, you will serve as a front-line advocate for French-speaking players of Riot Games' globally acclaimed titles, including League of Legends, VALORANT, and more. This is your chance to turn your love of gaming and your fluency in French into a rewarding, professionally structured career in one of the world's fastest-growing industries.

Key Responsibilities

Deliver high-quality, empathetic player support to French-speaking users of Riot Games across multiple communication channels including live chat, email, and ticketing systems.

Investigate, troubleshoot, and resolve a wide range of in-game issues including account access problems, billing disputes, technical performance concerns, and gameplay queries.

Maintain a thorough and up-to-date knowledge of Riot Games' titles, patches, updates, and esports events in order to provide accurate and relevant player guidance.

Uphold and enforce Riot Games' community standards and code of conduct, handling sensitive reports of toxic behaviour, harassment, or cheating with professionalism and discretion.

Accurately document all player interactions, case resolutions, and recurring issues within the internal CRM and support ticketing platforms.

Collaborate closely with internal quality assurance and team leads to continuously improve the player support experience and identify trends in player feedback.

Escalate complex or unresolved technical and account-related issues to the appropriate specialist teams, ensuring seamless follow-through and player satisfaction.

Contribute to the creation and localization of support resources, FAQs, and knowledge base articles for the French-speaking gaming community.