Sr. Document Production Associate

Position summary

The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Job duties

*Perform document production work according to established policies and procedures

*Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle

*Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction

*Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions

*Assist with coordination of document production services, preparation, intake, and workflow within team

*Troubleshoot more complex software or hardware problems

*Utilize appropriate logs and/or tracking software for all assigned work

*Meet contracted deadlines for accepting, completing, and delivering all work

*Communicate with peers, supervisor or client on job or deadline issues

Help foster a proactive environment of continuous service enhancement and relationship building with the client

Handle sensitive and/or confidential documents and information

Perform Quality Assurance on work of others

Train more junior staff members

Assist peer teams with proofreading, design or other document production and preparation, as needed

Complete other tasks and assignments as assigned by management

Interact with clients in person, over the phone or electronically

Adhere to Williams Lea policies in addition to client site policies

Use equipment and supplies in a cost-efficient manner

Statement of other duties

This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.

Working conditions

Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site

Ability to work overtime as needed

Work is performed in a professional work environment

Professional attire required

Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies

Must be able to work sitting down all or most of the time

Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience

Minimum 3 years’ experience preferably in a legal, banking or large corporate environment

Document production, word processing experience preferred

Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills

Adept with other software programs for editing and/or creating documents

Knowledge of a legal timekeeping or job tracking system is preferred

Ability to work in a fast-paced, team environment, working both independently and collaboratively

Ability to prioritize work, balance projects and meet deadlines in a timely manner

Strong attention to detail with good organizational skills and emphasis on accuracy and quality

Ability to handle sensitive and/or confidential documents and information

Ability to make independent decisions that conform to business needs and policy

Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level

Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure

Must be self-motivated with positive can-do attitude

Proven customer service skills are required to create, maintain and enhance customer relationships

Must be able to interact effectively with multi-functional and diverse backgrounds

The range of pay for this role at the noted RRD location is $17.02 to $23.46 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday to Friday - 8:00am to 5:00pm

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through e…