REPOST: UI Customer Service Representative (CSR) - Statewide

Salary: $37,200.00 Annually

Location : Statewide, SC

Job Type: FTE - Full-Time

Job Number: 188593

Agency: Department of Employment and Workforce

Division: Unemployment Insurance

Opening Date: 06/29/2026

Closing Date: 7/12/2026 11:59 PM Eastern

Agency Specific Application Procedures:: Please apply online.

Class Code:: AP01

Position Number:: TBD

Normal Work Schedule:: Monday - Friday (8:30 - 5:00)

Pay Grade: GEN06

Hiring Range - Min.: $37,200.00

Hiring Range - Max.: $37,200.00

EEO Statement: Equal Opportunity Employer

Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities

About Us

Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8,000 new jobs and $9.12 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina's mountains and coast.

Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW!

Special Notice: This is a REPOST -- Previous applicants are still being considered and do not need to re-apply for this position.

***Multiple Vacancies***

Job Description

Do you enjoy listening, providing guidance, assistance, and quality customer service for callers? Our Unemployment Insurance (UI) Customer Service Representative (CSR) will handle inbound calls regarding UI inquiries from claimants, employers, and other stakeholders. Serving on the UI Operations team, which is responsible for administrating South Carolina's unemployment insurance claims processes, the CSR will be responsible for providing general information and guidance in line with the operational procedures and guidelines of the agency to include escalation when appropriate. An ideal candidate will be an adaptable, customer-service oriented individual with exceptional listening skills.

Key Responsibilities

Under general supervision, the UI Customer Service Representative will:

• Provide general information and guidance with a positive, service-oriented attitude.
• Answer and handle inbound calls using call center scripts.
• Identify the proper course of action and use the department's software and processes to thoroughly document the call summary, course of action taken, and related disposition codes.
• Follow operational procedures and guidelines regarding escalation and issue resolution.

Are you ready to take on this challenge and help support South Carolina's workforce system? Please apply. We look forward to hearing from you!

Minimum and Additional Requirements

Education and Experience

A High School Diploma and at least one year of relevant experience in a call center, contact center, or other similar customer service center. A bachelor's degree may be substituted for the required work experience.

Additional Comments

Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eli…