Spanish Speaking Digital Trust and Safety Analyst - Work In Sofia, Bulgaria

Spanish Speaking Digital Trust and Safety Analyst

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a strong track record of connecting exceptional multilingual talent with world-class employers across a broad range of industries. We specialise in placing professionals in high-impact roles throughout Europe, offering end-to-end support from initial application through to successful relocation and onboarding. At Mercier Consultancy Group, we are committed to elevating careers and empowering businesses — one exceptional hire at a time.

Job Overview

We are currently seeking a talented and driven Spanish Speaking Digital Trust and Safety Analyst to join our client's growing team based on-site in Sofia, Bulgaria. This is a unique opportunity for a fluent Spanish speaker to play a pivotal role in maintaining the integrity, safety, and positive user experience of one of the world's leading social media platforms. If you are passionate about digital safety, online community standards, and the ever-evolving landscape of social media, this Spanish Speaking Digital Trust and Safety Analyst position in Bulgaria could be the ideal next step in your career. This role represents one of the most compelling Spanish-speaking jobs available in the European market today.

Key Responsibilities

Review, assess, and action user-generated content reported on the social media platform in Spanish, ensuring full compliance with community guidelines and platform policies.

Identify, investigate, and escalate potentially harmful, abusive, or policy-violating content including hate speech, misinformation, graphic material, and spam across social media channels.

Analyse patterns of suspicious or malicious account behaviour, coordinated inauthentic activity, and emerging threats to social media platform integrity.

Collaborate with cross-functional trust and safety teams to refine content moderation workflows and contribute to ongoing policy development discussions.

Provide clear, accurate, and timely documentation of content decisions, ensuring audit trails are maintained to the highest standard.

Monitor trending topics, viral content, and breaking news within Spanish-speaking communities to proactively assess reputational and safety risks on the platform.

Respond to user appeals and account reinstatement requests in Spanish, delivering empathetic and policy-aligned resolutions in a professional manner.

Participate in regular calibration sessions, training updates, and quality assurance reviews to maintain consistency and accuracy across the moderation team.