Reception & Booking Coordinator - #35189

This is a great opportunity to join a company that offers a positive work culture. While KPIs are in place, the environment is supportive and not toxic. Management is approachable and understanding.

Company Profile:

Founded in 2022, our Australian client is an in-home healthcare company that organise appointments with healthcare practitioners to improve their health and manage condition.

Role Overview:

We’re hiring a reliable, high-output Reception & Booking Coordinator to contact patients and schedule in-home appointments. This role requires strong phone communication, fast admin, and practical scheduling skills — including checking Google Maps/travel time to keep appointments geographically sensible and routes efficient.

Key Responsibilities:

• Make inbound/outbound calls and SMS to book in-home appointments with patients.
• Plan appointments by location, using Google Maps to minimise travel time between visits.
• Manage reschedules, cancellations, and no-shows promptly and professionally.
• Keep patient and appointment records accurate and up to date, documenting all actions clearly.
• Coordinate with the internal team to ensure pharmacists’ daily schedules run smoothly.
• Support the team by covering shifts or duties during absences.
• Attend regular meetings with the team and the Reception Manager.
• Collaborate with Pharmacist, Data Entry and Sales Team when necessary.

KPI: (formula-based)

• Number of Inbound Calls
• Number of Outbound Calls
• Number of Booked Appointments
• Number of Cancelled Appointments