Property Portfolio Director

PROPERTY PORTFOLIO DIRECTOR

POSITION SUMMARY

We are seeking a dynamic and strategic Property Portfolio Director to lead and manage a diverse portfolio of residential and commercial properties. This role is vital in driving operational excellence, optimizing asset performance, and ensuring compliance with all relevant regulations. The ideal candidate will possess a strong background in property management, legal administrative processes, and customer service, with a passion for delivering exceptional tenant experiences.

Operating within our pod-based management structure, the Property Portfolio Director leads a self-contained team of four: one Property Manager and two Maintenance Technicians. As a key leader, you will oversee leasing, maintenance, contractual negotiations, vendor coordination, and regulatory adherence to maximize property value and tenant satisfaction.

POD TEAM STRUCTURE

• Property Portfolio Director: Portfolio oversight, vacancy strategy, leasing support, vendor coordination, subsidy compliance, team leadership
• Property Manager (PM): Primary leasing agent; day-to-day tenant relations and lease administration
• Maintenance Technicians (x2): Work order completion and property maintenance

KEY RESPONSIBILITIES

Portfolio Strategy & Performance

• Develop and implement comprehensive strategies for managing a broad property portfolio, ensuring maximum occupancy and revenue growth
• Own and drive vacancy rates across the assigned portfolio, with accountability for performance targets
• Monitor occupancy trends, identify at-risk units, and develop proactive strategies to minimize vacancy
• Review and approve rental pricing, marketing strategies, and leasing reports

Leasing & Tenant Relations

• Oversee and engage with leasing activities including property showings, tenant screening, lease negotiations, and renewal processes using our property management platform
• Support the Property Manager with leasing during high-vacancy periods, including conducting showings and executing lease agreements
• Lead conflict management efforts by addressing tenant concerns promptly and effectively while maintaining positive relationships
• Foster excellent customer service by engaging with tenants professionally and resolving issues efficiently to promote high satisfaction levels

Legal, Compliance & Subsidy Administration

• Manage legal administrative tasks related to landlord-tenant law, Fair Housing regulations, Section 8/HCV programs, LIHTC compliance, and contract adherence
• Ensure timely follow-up on subsidy payments, HAP contracts, and required inspections
• Coordinate with housing authorities and subsidy agencies to resolve holds, abatements, or compliance issues
• Maintain accurate documentation to support subsidy audits, regulatory reviews, and lease file integrity

Maintenance Operations & Work Order Management

• Assign and prioritize work orders to the two Maintenance Technicians in the pod, ensuring timely and quality resolution
• Monitor work order completion and follow up on open, aging, or escalated items through to resolution
• Coordinate property maintenance and facilities management to ensure properties are well-maintained, safe, and compliant
• Conduct property inspections to proactively identify maintenance needs and code compliance concerns
• Utilize CMMS for maintenance scheduling, tracking, and accurate record-keeping

Vendor & Contractor Coordination

• Manage relationships with approved vendors, contractors, and service providers
• Negotiate vendor contracts and service agreements to optimize cost and performance
• Review and approve vendor invoices within delegated authority

Data, Reporting & Administration

• Utilize property management platforms including Appfolio for leasing, accounting, and performance reporting
• Maintain accurate records of leases, maintenance logs, legal documents, and financial transactions
• Manage multiple properties simultaneously while maintaining attention to detail in compliance documentation

Team Leadership & Development

• Provide day-to-day direction, coaching, and performance feedback to the Property Manager and Maintenance Technicians
• Foster a collaborative, accountable pod culture focused on resident service and portfolio performance
• Escalate team issues, resource needs, or significant property concerns to the VP of Operations

After-Hours Availability

• Available for after-hours emergencies affecting the portfolio as needed
• Respond to and triage urgent maintenance or safety issues outside of normal business hours

SKILLS & QUALIFICATIONS

Required:

• Extensive knowledge of LIHTC, Section 8/HCV housing programs, and Fair Housing laws
• Strong legal administrative experience related to contracts, lease agreements, and landlord-tenant law
• Exceptional negotiation skills for lease agreements, vendor contracts, and conflict resolution
• Proven ability in property leasing including sales techniques and promo…