Digital Trust and Safety Agent with Spanish - Work In Sofia, Bulgaria

Digital Trust and Safety Agent with Spanish

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a distinguished track record of connecting multilingual talent with world-class employers across the continent. We specialize in placing professionals in high-impact roles spanning customer experience, digital operations, trust and safety, and beyond — always ensuring that both our clients and candidates receive a premium, people-first service. At Mercier Consultancy Group, we are proud to be the bridge between ambitious professionals and extraordinary career opportunities across Europe.

Job Overview

Mercier Consultancy Group is actively seeking a talented and dedicated Digital Trust and Safety Agent with Spanish to join a dynamic, fast-growing social media operation based on-site in Sofia, Bulgaria. In this critical role, you will serve as a frontline guardian of online communities, ensuring that social media platforms remain safe, inclusive, and compliant with established content policies and community guidelines. This is an exceptional opportunity for Spanish-speaking professionals looking for rewarding Spanish-speaking jobs in Europe — and a chance to make a genuine difference in the digital world while building a meaningful international career through this exciting Digital Trust and Safety Agent with Spanish position in Bulgaria.

Key Responsibilities

Review, assess, and moderate user-generated content on social media platforms in Spanish and English, ensuring strict adherence to community standards and content policies.

Identify, investigate, and escalate harmful, abusive, or policy-violating content including hate speech, misinformation, graphic material, and spam across social media channels.

Apply consistent, well-reasoned judgment to complex trust and safety cases, balancing user rights, platform integrity, and legal compliance within the social media environment.

Respond promptly and professionally to user reports and appeals related to content removal, account actions, and digital safety concerns submitted in Spanish.

Collaborate closely with cross-functional trust and safety teams to monitor emerging online threats, coordinated inauthentic behavior, and platform manipulation trends.

Maintain accurate documentation of reviewed content, decisions, and escalations in internal case management systems in accordance with quality and compliance standards.

Participate in regular calibration sessions, quality assurance reviews, and training updates to ensure alignment with evolving social media platform policies.

Contribute proactively to team efforts aimed at improving moderation workflows, safety tooling, and the overall health of the social media community.