Facilities & Procurement Manager

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. At H&M, we want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

About the Role

As a Facilities & Procurement Manager , you own and lead facility management and asset performance across the sales market, ensuring stores are safe, compliant, cost‑efficient, and operationally excellent throughout their lifecycle. You drive FM strategy, maintenance delivery, supplier governance, and continuous improvement while enabling strong collaboration and performance.

This role has the Facilities Managers and Procurement Specialist roles reporting into it.

This hybrid role reports into our Expansion Manager and is based out of New York Support Office.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

FM Strategy & Asset Management

Set and execute the Facilities Management strategy aligned with global direction

Plan and prioritize maintenance based on risk, lifecycle cost, and business impact

Ensure long-term asset performance and store availability

Secure structured handover of completed projects from Construction into operation

Maintenance & Service Delivery

Responsible for all planned and reactive maintenance within the FM service scope

Secure professional, effective, and timely facilities service delivery to minimize operational disruption

Supplier Base, Cost & Contract Governance

Secure and manage a strong and effective supplier base

Optimize maintenance and service costs through smart sourcing, framework agreements, and performance‑based supplier management

Support budgeting and forecasting of FM OPEX and CAPEX

Ensure service levels, compliance, and cost efficiency

Health, Safety & Compliance

Ensure store environments are safe for customers and colleagues

Secure compliance with local and global regulations, audits, and corporate standards

Systems & Reporting

Secure high data quality in FM systems (e.g. Planon) to enable precise and well‑motivated FM CAPEX and OPEX plans

Actively use data and benchmarks to drive continuous improvement and informed decision‑making

Communication & Continuous Improvement

Ensure transparent, structured communication with stakeholders across service and improvement of lifecycles

Identify inefficiencies and lead continuous improvement initiatives in FM service delivery

Capture lessons learned and shared best practices within and across markets

Leadership & People

Lead and develop the Facilities Management team within the Sales Market

Set clear priorities, responsibilities, and performance expectations for FM resources and partners

Develop FM competencies and ensure a future‑ready FM organization

Ensure effective collaboration with key stakeholders such as Sales teams, Operations, Expansion, and Global C&F team

Who You Are:

Bachelor’s degree in Facility Management, Engineering, Business Administration, or similar

5+ years’ experience in facility management, preferably retail or multi-site operations

Strong planning, prioritization, and analytical skills

Strong facilities and asset management expertise

Budgeting, planning, and performance management skills

Service-oriented with strong stakeholder management skills

Resilient, accountable, and continuous improvement focuse

Advanced English communication skills (written and spoken)

Proficient in MS Office applications

Proven experience leading teams and complex projects in a matrix organization

Proven experience leading large FM vendor set ups, such as IFM and similar operating models

Why You’ll Love Working at H&M

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability

We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years

You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

We are an inclusive company where you’re encouraged to be yourself at work

You will have access to a large global talent community, where career growth and aspirations have no limits

We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community

You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and…