Customer Service and Sales Representative

Job Description:

Farmers Insurance The Hadder Agency is a growing, customer-focused insurance agency proudly serving Hoover, Alabama, and the surrounding communities. We are seeking a motivated and professional Agency Producer (Property & Casualty Insurance Agent) who is passionate about helping individuals, families, and businesses protect what matters most. As an Agency Producer, you will play a critical role in helping clients safeguard themselves against financial loss by providing customized insurance solutions for auto, home, life, commercial, and liability coverage. More than simply selling policies, this position is about becoming a trusted advisorsomeone clients can rely on for guidance during both everyday life and unexpected challenges. In this role, you will have the opportunity to build lasting relationships with customers by understanding their unique needs and recommending coverage that provides real protection and peace of mind. You will assist clients with policy reviews, coverage recommendations, account changes, and claims support while delivering an exceptional customer experience built on trust, professionalism, and responsiveness. At The Hadder Agency, we believe insurance is ultimately a people business. We are looking for someone with strong communication skills, a positive attitude, and a genuine desire to help others. Whether working with a first-time homeowner, a growing family, or a local business owner, you will have the ability to make a meaningful impact by helping clients prepare for lifes uncertainties and protect the assets they have worked hard to build. This opportunity offers more than just a jobit provides a long-term career path within one of the nations most stable and essential industries. You will receive the support, training, and resources needed to grow both professionally and financially. In addition to a competitive base salary, this position offers uncapped commission potential, allowing motivated individuals to significantly increase their earnings while building their own book of business. As demand for knowledgeable insurance professionals continues to grow, this role offers strong career stability, advancement opportunities, and the chance to develop valuable business, sales, and relationship-management skills. If you are driven, service-oriented, and excited about helping others while building a rewarding career, we encourage you to join Farmers Insurance The Hadder Agency and become part of a team dedicated to protecting the people and businesses in our community.Benefits Annual Base Salary + Commission Health Insurance Dental Insurance Life Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Evenings Off Paid Holidays Renewal Income Vision Insurance Paid Time Off (PTO) State Insurance Licensing Fee's Disability Insurance Tuition Reimbursement Responsibilities A Customer Service & Sales Representative (CSSR) plays an essential role in protecting the financial security and peace of mind of individuals, families, and businesses. Far more than a traditional customer service position, a CSSR serves as both a trusted advisor and relationship managerhelping clients understand their insurance needs, secure appropriate coverage, and navigate lifes unexpected challenges with confidence. By combining outstanding customer service with insurance knowledge and sales expertise, a CSSR helps clients make informed decisions that protect their homes, vehicles, businesses, and other valuable assets from financial loss caused by accidents, liability claims, theft, severe weather, and other unforeseen events. Acting as a critical link between clients and insurance carriers, the CSSR ensures customers receive personalized guidance, responsive support, and long-term protection tailored to their evolving needs. Key Responsibilities Client Needs Assessment A successful CSSR takes the time to understand each clients individual circumstances, financial goals, and risk exposures. Through meaningful conversations and careful evaluation, they identify potential coverage gaps and recommend insurance solutions designed to provide comprehensive protection and long-term value. Policy Recommendations & Sales CSSRs educate clients on available Property & Casualty insurance products, including auto, homeowners, renters, umbrella, and business liability policies. They customize recommendations to align with each clients needs, lifestyle, and budget while helping customers understand the importance and value of proper coverage. Application & Sales Process From initial quote to policy issuance, the CSSR guides clients through every step of the insurance process. They ensure applications are completed accurately, underwriting requirements are satisfied, and policy changes or updates are handled efficiently to create a smooth and professional customer experience. Policy Management & Account Support As clients experience life and business changes, the CSSR proactively assi…