Call Center Representative at PrideStaff Akron, OH

Call Center Representative job at PrideStaff. Akron, OH. Customer Service Representative

Pay Rate: $13.00 - 15.00/hr

Location: Akron, OH

This position has the opportunity for a Remote or Hybrid Schedule once the 4-8 week training has been completed.

Key Responsibilities:

• Troubleshooting to end users includes password reset, general Q&A, assisting with visit errors, adding schedules, employees, and clients into the system as well as device and app support
• Methods of support include phone call, chat, and email tickets
• Typical day consists of handling approximately 25-30 transactions per day (may increase based on seasonal trends)
• Utilize basic soft skills to provide engaging customer service to each customer
• Additionally, most be able to document tickets to summarize
• Answering customer calls, chat, and email inquiries quickly and efficiently while providing an excellent customer experience
• Providing first call resolution while offering self-help options for future assistance
• Conduct outbound calls, as needed, to provide follow-up on existing issues and to drive program compliance.
• Respond to requests/tickets and record details for ticket per client and internal requirements.
• Communicate clearly/concisely with our customers.