Tier 1 IT Support Analyst
Capstone IT · Omaha, Nebraska · Posted Jun 12, 2026
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Must be able to work onsite M-F at client office at 120th & L, Omaha, NE. Must be USC or GC.
Hourly rate up to $22 per hour. 4-6 month contract (possibility of extension).
Our client is seeking an onsite Tier 1 IT Support Technician to provide day-to-day end-user support while their internal IT team focuses on a major transportation management system implementation. This is a short-term contract engagement expected to last approximately 4–6 months.
The ideal candidate will have strong customer service skills, experience supporting end users in a Microsoft environment, and the ability to handle a wide variety of desktop support and IT administration tasks independently.
Key Responsibilities
Provide Tier 1 help desk and desktop support for end users
Troubleshoot hardware, software, laptop, and peripheral issues
Set up and configure new user accounts, workstations, and equipment
Support employee onboarding and offboarding activities
Manage user accounts and permissions within Active Directory
Administer Microsoft 365 user accounts and licensing
Assist with SharePoint administration and file share management
Respond to support requests and document resolutions
Coordinate with third-party software vendors to resolve application issues
Serve as the liaison between end users and external support providers
Perform routine IT support tasks and maintain a high level of customer service
Provide hands-on support for onsite technology needs and equipment deployment
Required Qualifications
2–5 years of IT Help Desk, Desktop Support, or End User Support experience
Experience supporting Windows-based environments
Working knowledge of:
Active Directory
Microsoft 365 Administration
SharePoint
PC/Laptop hardware troubleshooting
User account management
Strong troubleshooting and problem-solving skills
Excellent communication and customer service abilities
Ability to work independently in a fast-paced environment
Must be able to work onsite in Omaha, NE
Preferred Qualifications
Experience supporting small to mid-sized business environments
Experience with user onboarding and offboarding processes
Exposure to ticketing systems and IT service management practices
Experience coordinating with third-party software vendors
Basic networking knowledge
What Success Looks Like
Provides reliable day-to-day support for end users
Keeps help desk requests moving efficiently
Reduces workload on internal IT resources during a critical software implementation
Delivers a positive support experience for employees throughout the engagement