IT Field Support Specialist

Job Title: IT Field Support Specialist

Company: Loenbro, LLC

Business Unit/Department: Information Technology

Location: Dallas, TX

Reports to: IT Field Support Manager

Employment Type: Full Time - Onsite

FLSA Classification: Exempt

Candidates must be authorized to work in the United States on a full-time basis. We are unable to sponsor or transfer visas at this time.

About Loenbro

Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. We have a national presence but a local approach—every customer benefits from our capabilities and our care.

At Loenbro, we don’t just offer jobs—we build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation.

Job Summary

Loenbro is seeking an IT Field Support Specialist based in Dallas, TX, to support end users across a dispersed organization. Reporting to the Field Service Manager, this role provides hands-on and remote support to ensure reliable, secure, and efficient computing systems.

The IT Field Support Specialist serves as a key point of contact for technical issues, delivering timely troubleshooting, system support, and user guidance. This role requires strong technical aptitude, clear communication, and a professional, customer-focused approach to supporting a diverse user base.

Essential Job Responsibilities

Deliver executive-level white glove support to senior leaders, ensuring a high-touch, professional, and customer-focused technology experience

Provide high-quality technical support to employees via phone, email, in-person, and site visits

Diagnose and resolve hardware, software, and system issues in a timely manner

Install, configure, and maintain computers, mobile devices, printers, and peripherals

Support Active Directory and Microsoft 365 user administration (accounts, groups, access)

Manage and track tickets through the ITSM system, ensuring accurate documentation and resolution

Maintain and support enterprise applications and third-party systems (e.g., VoIP, mobile carriers, business software)

Assist with system deployments, upgrades, and IT projects, including new site setups and acquisitions

Travel to field locations as needed (up to 25%) to provide onsite support and infrastructure setup

Create and maintain technical documentation and follow established IT processes

Train and support end users to improve system adoption and efficiency

Minimum Qualifications

Required:

Associate’s or bachelor’s degree in IT or related field

5+ years of IT support experience in a professional environment

Hands-on experience troubleshooting hardware (PCs, laptops, phones, peripherals)

Experience supporting Microsoft 365 and administering Active Directory environments

Familiarity with IT ticketing systems and workload management

Experience with endpoint imaging or device management tools (e.g., SCCM, Endpoint Central)

Preferred:

Relevant certifications (Microsoft 365, Azure, CompTIA, ITIL)

Experience with ITSM tools such as Service Desk Plus, FreshService, or similar

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

Office-based with travel to remote locations to support field teams and job sites

Open to occasional travel to any office in or out of state, up to 25% travel may be needed to support field office and remote locations

This role requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro's Environmental Health and Safety (EH S) policies.

Benefits

Loenbro offers a competitive salary, comprehensive benefits package, and rewards to those who join our team:

Medical, dental, and vision insurance

401(k) retirement plan with company match

Paid time off (PTO) and holiday pay

Life and disability insurance

Professional development and training opportunities

Employee assistance program (EAP)

Benefits eligibility may vary based on employment classification and hours worked.

Guided by Core Values (LEAD) , grounded in grit and a commitment to excellence , Loenbro betters our families, customers, and local communities. If you’re ready to be part of a company that LEADS by:

L iving with Integrity

E xceeding Expectations

A cting with Urgency

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