Client Relationship Specialist - Eurofins Built Environment Testing East – Atlanta, GA

Position Summary: Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments.

Essential Duties and Responsibilities:

Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.

Advise walk-in clients about service information and project preparation.

Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.

Unpack shipments and document receipt of sample.

Update client and project data records in LIMS and CRM software systems.

Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.

Ability to assist with administrative tasks as necessary.

Teamwork is the foundation of success at Eurofins; We perform other tasks as needed across departments.

Basic Minimum Qualifications (BMQ)

Education/Experience (BMQ):

HS Diploma or equivalent

Customer service experience 1-2 years

Additional preferences: Experience working in a laboratory setting

Ability and/or Skills(BMQ):

Excellent written and verbal communication skills

Active listening

Client-focus

Computer literate (Office suite, Adobe PDF, CRM)

Prioritization and on-time execution of tasks

Process improvement

Problem-solving and solution orientation

Demonstrated ability to sell solutions as a result of active listening

Strong interpersonal skills (people, social, emotional intelligence)

Proactivity

Team player who can self-motivate

Performs well under pressure; thrives in fast-pace environment

Growth mindset

Requirements:

Authorization to work in the United States indefinitely without restriction or sponsorship

Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Position is full-time Monday - Friday (8:30am – 4:30pm). Candidates currently living within a commutable distance of Atlanta, GA are encouraged to apply.

Pay rate: $19/hr

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

*The benefits package offered will vary based on the employee's full-time or part-time regular status.

To learn more about Eurofins, please explore our website www.eurofinsus.com .

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler.

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is…