German Speaking Travel Agent For Singapore Airlines - Work In Athens, Greece

German Speaking Reservations Agent For Singapore Airlines

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting top multilingual talent with leading global brands across a wide range of industries. With a proven track record of placing thousands of professionals across Europe and beyond, we pride ourselves on delivering a seamless, candidate-first recruitment experience. Our commitment to excellence, transparency, and long-term career success makes Mercier Consultancy Group the partner of choice for ambitious professionals seeking outstanding opportunities abroad.

Job Overview

Mercier Consultancy Group is proud to present an exceptional career opportunity for a German Speaking Reservations Agent For Singapore Airlines position in Greece — one of the most sought-after German-speaking jobs in the aviation sector available today. In this prestigious role, you will serve as a dedicated reservations and customer support specialist for Singapore Airlines, one of the world's most iconic and award-winning carriers, assisting German-speaking travellers with their flight bookings, itinerary changes, and aviation-related enquiries. This is a fantastic chance to launch or elevate your career in the Airlines / Aviation industry, with full relocation support provided and a rich package of benefits designed to help you thrive both professionally and personally.

Key Responsibilities

Handle inbound reservations enquiries from German-speaking customers via telephone, email, and live chat, providing accurate and professional assistance in alignment with Singapore Airlines' world-class service standards.

Process flight bookings, ticket amendments, cancellations, and rebookings within the airline's reservation systems, ensuring full accuracy and compliance with aviation industry guidelines.

Advise customers on fare options, baggage policies, seat selections, upgrades, and loyalty programme benefits specific to Singapore Airlines.

Identify and resolve customer concerns or complaints in a timely, empathetic, and solutions-oriented manner, escalating complex cases to the appropriate aviation support teams when necessary.

Maintain precise and up-to-date records of all customer interactions, booking modifications, and service requests within the designated CRM and airline reservation platforms.

Stay fully informed of Singapore Airlines' current routes, promotions, travel advisories, and aviation regulations in order to deliver consistently accurate information to German-speaking travellers.

Collaborate closely with internal teams and airline liaisons to ensure seamless coordination and an outstanding end-to-end customer journey.

Consistently meet and exceed individual and team performance targets, contributing to the overall quality and efficiency of the reservations department.