Community Manager

The Community Manager will cultivate and grow a thriving community around TrustEngine and its flagship product,  MortgageCoach. This role will be the voice of continuing to build our brand and foster meaningful relationships within the Mortgage Communities. This role works cross-functionally across the company and is central to how we grow and retain prospects and customers.

What You'll Do

Partner with leadership to develop high-quality, relevant content (e.g., articles, videos, webinars) that addresses customers' real on-the-job challenges and promotes product adoption.

Develop and execute engagement strategies that increase active participation in the community and drive adoption of the app's community features among enterprise lenders and individual Loan Officers.

Plan and host events such as in-person meetups, webinars, workshops, and live Q&A sessions to foster connection and knowledge sharing.

Identify and cultivate relationships with key influencers and advocates within the customer base to amplify community reach and engagement.

Collaborate with internal team members including Sales, Operations, Marketing, and Product as well as external agencies to build a playbook for successful community rollout and product adoption for new customers.

Monitor community activity and analyze user behavior, spotting trends and surfacing feedback to improve user experience and content relevance.

Act as a voice of the community, sharing insights with product, sales, customer success, and training teams to ensure alignment on community initiatives.

Track and report on key metrics such as NPS, CSAT, engagement rates, and adoption through recurring surveys and analytics platforms to measure impact, inform strategy, and demonstrate ROI.