Assistant Store Manager

Position Summary

VIVAIA is seeking a passionate and customer-focused Assistant Store Manager to support the Store Manager in leading daily retail operations, driving sales performance, and delivering an exceptional customer experience. The Assistant Store Manager will help develop a high-performing team, maintain operational excellence, and ensure the store reflects VIVAIA's commitment to sustainability, innovation, and customer satisfaction. This role serves as a key leader on the sales floor and acts as Manager-on-Duty when needed.

Key Responsibilities

Sales & Customer Experience

Lead by example in delivering outstanding customer service and creating memorable shopping experiences.

Support the achievement of sales goals, KPIs, and store performance metrics.

Build strong customer relationships and promote brand loyalty through personalized service.

Resolve customer concerns professionally and efficiently.

Leadership & Team Development

Assist with recruiting, onboarding, training, and coaching team members.

Motivate associates to achieve individual and team sales goals.

Provide ongoing feedback, performance coaching, and recognition.

Foster a positive, inclusive, and collaborative work environment.

Store Operations

Support daily store operations, including opening and closing procedures.

Oversee cash handling, POS transactions, and loss prevention practices.

Ensure compliance with company policies, procedures, and safety standards.

Manage inventory processes, stock replenishment, and cycle counts.

Maintain visual merchandising standards and store presentation.

Business Performance

Analyze sales reports and identify opportunities to increase revenue and profitability.

Assist in scheduling and labor management to support business needs.

Support local marketing initiatives, in-store events, and promotional activities.

Partner with the Store Manager to execute company strategies and initiatives.